Job Title

Do you have a gift for making people feel heard, cared for, and confident from the very first conversation?Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first.Polaris Estate Planning & Elder Law is hiring a Legal Intake Specialist for our Creve Coeur office.This is a frontline client experience role where you are the first point of contact. Polaris is a mission-driven law firm that helps families protect what matters most before a crisis happens.For many people who contact our firm, that first call comes during an uncertain or emotional season of life. They may be worried about aging parents, long-term care costs, probate, or how to protect their family and assets. Your job is to help them feel welcomed, understood, and guided toward the right next step.If you are warm, organized, professional, and great with people, this could be an excellent fit.About the RoleThis is an in-office position. As our Legal Intake Specialist, you will be the first point of contact for prospective clients. You will answer calls, respond to inquiries, gather important information, schedule consultations, and help ensure every prospective client has a smooth and positive experience from the very beginning.The right person for this role is not just friendly. They are also:emotionally intelligenthighly organizedconfident on the phonedetail-orientedcalm under pressuredependable with follow-upcommitted to excellent serviceYou will play a key role in helping our firm create trust from the very first interaction.What We OfferPaid holidaysGenerous PTOHealth insuranceEmployer-matched 401(k)Supportive, team-oriented cultureOpportunities for professional growthMeaningful work that makes a real differenceCompensation:$45,000 - $50,000 yearlyResponsibilities:Serve as the first point of contact for prospective clients by phone and other inbound inquiriesSpeak with prospective clients in a warm, professional, and empathetic mannerGather key information and enter it accurately into the firm's systemsHelp identify the appropriate next step based on the prospective client's needs and the firm's processSchedule consultations accurately with the appropriate team memberConfirm appointments and help prospective clients feel prepared for their consultationKeep intake records, notes, and follow-up tasks organized and up to dateCommunicate clearly and professionally with prospective clients and internal team membersHelp create a polished, consistent, high-quality client experience that reflects the Polaris brandQualifications:Customer service, intake, hospitality, reception, scheduling, sales support, or other client-facing experience preferredExcellent verbal and written communication skillsStrong phone presence and the ability to build trust quicklyClose attention to detail and strong organizational skillsComfortable using CRM systems, scheduling tools, and Microsoft OfficeAble to manage multiple responsibilities in a fast-paced environmentStrong follow-through and personal accountabilityLegal experience is a plus, but not requiredHigh school diploma required; college degree preferredWho Will Thrive HereThis role is a strong fit for someone who:genuinely enjoys helping peopleis polished and professional, but also warm and approachablecan balance empathy with structurelikes keeping things organized and moving forwardtakes pride in doing things the right waywants to be part of a mission-driven, growing firmAbout CompanyPolaris Estate Planning & Elder Law serves families in St. Charles, Creve Coeur, and surrounding Missouri communities through estate planning, elder law, probate, asset protection, and long-term care planning.Polaris helps families make wise legal and life decisions before a crisis forces them to.We do not just prepare documents. We help families protect their future, preserve what they have built, and care well for the people they love most.Why Join Polaris?At Polaris, we are not a volume-based law firm.We are a relationship-based estate planning and elder law firm focused on helping families make wise legal and life decisions before a crisis forces them to.We believe people deserve more than documents. They deserve clarity, guidance, and a plan that truly protects the people they love. xijylhu When you join Polaris, you join a team that cares deeply about its work, its clients, and each other.#WHLAW2Compensation details: 45 Yearly SalaryPI344da04fda9f-3631