Job Title

Job DescriptionProgram Overview Help us elevate our patient care to a whole new level Join our Aetna team as an industry leader in serving eligible populations by utilizing best-in-class operating and clinical models. You can have life-changing impact on our members. With compassionate attention and excellent communication, we collaborate with members, providers, and community organizations to address the full continuum of our members' health care and social determinant needs. Join us in this exciting opportunity as we grow and expand to change lives in markets across the country. Position Summary/Mission The Clinical Health Services Manager will oversee and manage clinical team processes including the organization and development of high performing teams. Fundamental Components Reinforces clinical philosophy and is accountable for maintaining staff compliance with policies and procedures. Communicates strategic plan, implements specific tactics to meet plan, and ensures implementation of tactics to meet department direction for cost and quality outcomes. Creates direction and communicates a coherent business case for change. Identifies opportunities to implement best practice approaches and introduce innovations to improve outcomes. Accountable for meeting the financial, operational, and quality objectives of the department. Develops, initiates, monitors, and communicates performance expectations. May act as a single point of contact for cross departmental communications and activities, which may include participation in customer meetings, implementation and oversight of market-level requirements, and support implementation of new markets. Participates in the recruitment and hiring process for staff using clearly defined requirements. Assesses staff developmental needs and collaborates with others to identify and implement action plans that support the development of high performing teams. Demonstrates the ability to serve as a model change agent and lead change efforts. Evaluates and interprets data, identifies areas of improvement, and focuses on interventions to improve outcomesRequired Qualifications 5-7 years in clinical area of expertise; 2-3 years of Managerial/Supervisor/Team Leader experience;COVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications Certification in Case Management (CCM) preferredEducation Active unrestricted State Licensure in applicable functional area (RN) Registered Nurse required; BSN required; MSN preferred. Confidence working at home/independent thinker, using tools to collaborate and connect with teams virtuallyBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.