Job Title

Job DescriptionThe CVS Health Customer Service Excellence (CSX) Project Management Organization (PMO) team is looking for an innovative partner to help create and drive the adherence to the program management standards and principles. Duties include: Drive process improvements for the program management and the executive escalation program Develop methodologies for continuous improvements Maintain relationships with department leadership, other staff organizations (i.e. Client Services, Finance, IT, etc.), Program/Project level Steering Committees Conduct quality reviews for projects Lead and train employees on project delivery methodology, project management professional practices and standard tools and contribute to practice development in enhancing standard tool kit Interface and communicate directly with Senior Leaders from all different areas of the company May be responsible for coordinating/conduction CSX 5Ys discussionsIn your role, you will lead and participate in various executive meetings that may include our PBM Senior Leadership Team. You will be at the heart of our cultural change, nurturing our openness, visibility, and accountability as an enterprise. To be a candidate for this role you will possess the following: Outstanding social, written, and verbal skills, including with company executives and the program's Executive Vice President Proven high levels of initiative, innovation, and collaboration Ability to resolve complex issues and negotiate agreement among different organizational area and leadership levels Resourceful at navigating through ambiguity and creating a structured problem-solving approach Innovative in issue-resolution, ability to work in a critical deadline-driven work environment Positive attitude and demonstrated flexibility in re-prioritizing and executing program landmarks Highly proficient in Microsoft Office 365 including Project and other collaboration toolsRequired Qualifications 10+ years of large and transformational Program / Project Management experience with proven success in leading enterprise cross-functional programs in a dynamic environment 5+ years of experience leading a team of Project ManagersCOVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications Healthcare background PBM industry knowledge Project Management Professional accreditation Certified Scrum MasterEducation Bachelor's degree required, equivalent work experience may substituteBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.