Job Title

Job DescriptionOUR TEAM: The Customer Experience Analytics team is looking for a leader that is eager to use DS and analytics skillset to help shape the strategy and buildout of core capability to transform the prescription fulfillment experience from our customers across CVSH businesses. This role will have end to end ownership from define modeling approach to identify CX drivers and painpoints, to devise and partner across process / functions (e.g., digital product, call center, communication, operations) to implement pilot to activate learnings. In addition, this role will be responsible for devising the experiment design / evaluation strategy to enable data-driven learning and continuous improvement. This role is a people leader for a team of 3 - 4 data scientists with further growth opportunities based on your ambition and drive.If you are excited by a fast-paced environment and immediate impact, then this challenging role could be a good fit for you To succeed in this role, you must be able to: Lead the client relationship with senior business leaders as their analytics point of contact Quickly develop organizational awareness, build collaborative working relationships with internal and external peers and management. Demonstrate high proficiency in structured problem-solving skills and solid ability to translate business problems into analytical solutions Develop complex algorithms and statistical predictive models; determine analytical approaches and modeling techniques to evaluate scenarios and potential future outcomes. Manage key milestones, delivery timeline, internal / external expectation end to end Effectively communicate data-driven findings and recommendations to senior non-technical audience and gain buy-in Design complex experiments / carry out evaluation strategy to enable measurement of CX pilots Set priorities and execute strategy for the analytics organization and proactively identify the next wave of analytics opportunities Proficiently use informal network to solve problems, able to influence without formal authority. Mentor and develop junior data scientists on the teamRequired Qualifications 6+ years of business experience leading analyses and initiatives with track record of business impact Strong knowledge of advanced analytics tools, machine learning and languages to analyze large data sets from multiple data sources. Proficient in Python and SQL.COVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications 3+ years of analytics consulting experience Healthcare sector experience preferred Domain knowledge in consumer digital capability and customer experience / satisfaction analysis Anticipates and prevents problems and roadblocks before they occurIn the education field, identify the degree required and the equivalent experience if applicable for the role. Note this does not apply to clinical or special certification roles.Education Bachelor's degree in quantitative field, or an equivalent combination of formal education and experience. Master's degree in quantitative field strongly preferredBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.