Job Title

About Manta HealthThe US healthcare system is responsible for incredible medical breakthroughs, yet the financial infrastructure powering it remains stuck in the past. At Manta Health, we are building the AI-native operating system for healthcare revenue cycle management (RCM).We believe that medical practices shouldn't have to fight to get paid for the care they provide. Our platform leverages advanced AI to automate the complex, error-prone administrative tasks that plague the industry-reducing denials, accelerating payments, and lowering administrative costs. We are not just building software; we are fundamentally rethinking the financial relationship between providers and payers so doctors can focus on what matters most: patients.Role OverviewManta is building the operational backbone for prior authorization management in ophthalmology. As our Operations & Client Delivery Manager, you will own the day-to-day execution and continuous improvement of Manta's clinical operations - ensuring that surgical and injection workflows run reliably, teams are supported, clients are delighted, and product development stays grounded in real operational needs.This is a hybrid role spanning operations leadership, client implementation, capacity planning, quality management, and product feedback loops. You'll manage our growing Philippines-based operations team, partner directly with the product team on workflow design and feature requirements, and serve as the escalation point for complex cases and client communication.This is a hands-on builder role in an early-stage company - ideal for someone who thrives in ambiguity, enjoys designing systems from scratch, and knows how to turn messy real-world processes into clean, scalable operations.Key ResponsibilitiesOperations LeadershipManage and support the Philippines-based operations team responsible for eligibility checks, prior authorization processing, and case follow-upDefine and maintain daily work queues and processing workflows in MantaEstablish clear ownership, escalation paths, and quality standards across teamsProvide coaching, training, and performance feedback to team membersServe as the primary escalation point for complex or high-risk casesClient Delivery & ImplementationLead onboarding and rollout of new provider practices onto the Manta platformTranslate client-specific workflows into Manta configuration and operating proceduresAct as primary point of contact for operational questions from provider officesCoordinate communication on ineligible cases, denied authorizations, and schedule changesBuild trusted client relationships through reliability and transparencyCapacity & SLA ManagementForecast upcoming workload based on scheduled procedures and renewal cyclesMonitor daily and monthly processing volumes and backlog riskDefine and track SLAs (eligibility turnaround, PA submission timing, approval rates)Identify when additional staffing or process changes are neededReport operational performance trends to leadershipQuality & Risk ManagementImplement audit and exception views to catch missed steps or aging casesEnsure data consistency between Manta and provider EHR systemsReduce manual QA burden through process design and automationLead root-cause analysis on errors or client-impacting issuesProduct PartnershipTranslate frontline operational pain points into product requirementsPartner with product and engineering on feature prioritizationTest and validate new workflow features before deploymentHelp design automation rules for eligibility, PA discovery, and renewalsEnsure product changes improve real operational outcomesWhat Success Looks LikePhilippines operations team runs independently with minimal manual oversightNo surgeries occur without eligibility or authorization clearancePrior authorizations are followed up on reliably with no silent agingClient practices experience clear communication and predictable turnaroundProduct roadmap reflects real operational needs, not theoretical workflowsFounder time shifts from firefighting to strategic growthIdeal Background5-10+ years in healthcare operations, revenue cycle, or prior authorization workflowsExperience managing offshore or distributed operations teamsProven ability to design and implement new operational processesStrong client-facing communication and stakeholder managementComfort working with product and engineering teams in early-stage techAbility to balance hands-on execution with system-level thinkingTraits That Will Thrive HereSystems thinker who naturally sees bottlenecks and builds structureCalm under pressure and confident making judgment callsEnjoys building from scratch more than inheriting polished systemsClear, concise communicator across clinical, technical, and operational worldsDeep ownership mindset - problems are simply "things to solve"Benefits & PerksWe take care of our team so you can focus on doing your best work. Our benefits package is designed to support you and your family completely. Best-in-Class Health Coverage100% Paid Premiums for You & Family: We cover 100% of the monthly premiums for Medical, Dental, and Vision insurance for both you and your dependents. No deductions from your paycheck for basic coverage-peace of mind for the whole family.HSA/FSA Options: Pre-tax accounts to help pay for out-of-pocket costs, with a generous employer contribution to your HSA. Work-Life BalanceUnlimited Paid Time Off (PTO): We trust you to manage your time. Whether it's a two-week vacation, a mental health day, or a Friday afternoon off, take the time you need to recharge without worrying about an accrual balance.Flexible Schedules: We focus on impact, not hours. Establish a schedule that works for your life, including flexible start/stop times.Remote-Friendly: Work from home, from a coffee shop, or from the office-wherever you are most productive.Paid Parental Leave: Generous fully paid leave for all new parents (birth and non-birth) to support your growing family. Financial Well-beingCompetitive Compensation: Top-of-market salary packages and meaningful equity/stock options.401(k) PlanThe pay range for this role is:85,000 - 120,000 USD per year (Remote)85,000 - 120,000 USD per year (HQ)