Job Title

The Company: Sungrow North America is a leading provider of renewable energy solutions, specializing in the development and manufacturing of photovoltaic inverters and energy storage systems. The company offers a comprehensive range of products and services designed to optimize the performance and efficiency of solar power installations. Sungrow North America is known for its commitment to innovation, high-quality standards, and exceptional customer service, aiming to provide sustainable and reliable energy solutions to meet the growing demand for clean power. Responsibilities: Vendor Dispatch & Coordination * Assess incoming dispatch requests to verify technical feasibility, completeness and detailed scope of work before dispatching vendors. * Coordinate the dispatch of vendors for onsite service, ensuring alignment with technical requirements. * Optimize vendor schedules to improve efficiency, reduce costs, and meet service deadlines. Technical Documentation & Compliance * Validate that vendor dispatch assignments adhere to engineering standards and safety protocols. * Maintain accurate records in GSP, CRM, and service management systems. * Assist in managing and updating Airtable database and GSP, including reports and photos. Parts & Procurement Management * Track spare parts orders, ensuring timely availability for vendor dispatch. * Collaborate with vendors and engineers on spare parts needs, troubleshooting, and returns. * Issue Purchase Orders (POs) and Scope of Work Details for vendor services. Vendor & Internal Communication * Serve as a liaison between vendors, Field Service, and Engineering teams to ensure smooth operations. * Provide vendors with clear work instructions and follow up on service completion. * Verify vendor invoices match services provided and resolve discrepancies. Additional Responsibilities * Anticipate and resolve vendor-related challenges with minimal supervision. * Collaborate with cross-functional teams to improve workflows and efficiency. * Adhere to security protocols, training requirements, and company policies. * Perform other duties as assigned to support company goals. Education, Licenses, and Certifications: * Bachelor's or technical degree, or equivalent experience * 5+ years in a technical-oriented customer service role or 3+ years in a technical field * Preferred experience in the solar industry Skills and Abilities: * Ability to take ownership, make decisions, and drive results in a fast-paced environment. * Technical problem-solving and analytical skills * Self-starter with strong initiative and excellent communication abilities * Must possess customer service, problem-solving skills, and possess decision making * Organizational skills with a detail-oriented approach and strong initiative * Strong technical support focus with a service-oriented attitude towards both the Sales team and customers * Ability to collaborate effectively in a team environment * Strong organizational and time-management skills * Background in vendor coordination, dispatch, or field service operations (renewable energy preferred). * Familiarity with SAP, CRM, service management software, and Microsoft Office Suite (Airtable experience is a plus). * Excellent verbal and written communication skills with the ability to work cross-functionally and in a team environment. * Accurately process spare parts orders, including detailed entry of part numbers, descriptions, quantities, and delivery locations. * Strong service-oriented mindset toward both internal teams and customers, with the ability to work well under pressure and demonstrate accountability. Travel: * 5-20% Work Location and Status: * Full time, Hybrid position out of Houston, TX * No visa/legal sponsorship Compensation: * Compensation commensurate with experience * Competitive benefits package and employee programs * Strong personal and company growth opportunities For candidates in the states of California, Colorado, New York and Washington, the anticipated annual base salary for this role is between $46,500 - $76,000 This range does not include any other compensation components or other benefits that an individual may be eligible for. The base salary offered is dependent upon several factors, including but not limited to job-related skills, qualifications, experience, education, location, or other factors related to the role. Sungrow is an equal opportunity employer. Due to strong interests in this position, Sungrow will only reach out to those candidates who best meet the requirements. Thank you for your interest in Sungrow. #LI-LV1