Title: Crew Member Reports to: General Manager At The Melt, we do things differently. We believe in challenging the stereotypes and roadblocks associated with some QSR, Fast Casual, and Food Service careers. We believe that a career in the Food Service industry is a fast-paced and exhilarating experience that not everyone is cut out for.At The Melt, our number one priority is simple; deliver experiences so great our guests and crew members say "I Love It Here". We provide the opportunity to pursue your success by offering comprehensive training that teaches you how to deliver "I Love It Here" experiences to our guests and crew members.Who are we? We're a growing brand and we're big believers in promotion from within. We know the best future leaders are built from the inside, and we're committed to creating real opportunities for people to learn, grow, and move up with us.The Melt is a fast-casual restaurant serving up 100% all natural, made-to-order comfort food with premium ingredients. Our menu features melty burgers, grilled cheese, crispy chicken, fries, soups, salads, mac & cheese, and shakes - all made with the quality, care, and flavor our guests love. Born in San Francisco, The Melt currently operates restaurants across California and Arizona, and we're excited to keep growing and bringing more guests the food they can't stop craving.Therefore, we are seeking (Highly Experienced) food service professionals to support our current and future growth needs.At The Melt, we help (Highly Experienced) high-performing Crew Members/Assistant Managers/General Managers/Shift Supervisors change the trajectory of their current and past experiences by offering them the opportunity to escape dead-end situations and pursue professional growth with a growing company.Our Values are the backbone of decision-making at The Melt. These values are:"The BIG 3"• Be The Best: We're committed to being the best in everything we do.• Inclusive: Everybody feels welcome. We embrace diversity at every level and stand against intolerance.• Good For All: We balance the needs of the guest, the team, and the company.If you exemplify our values in your everyday actions and you are a highly experienced Assistant Manager/General Manager/Shift Supervisor within the industry and are looking for an exciting opportunity to deliver "I Love It Here" experiences to your Guests and Crew Members, then The Melt is for you.Position Summary: Your main responsibility as a Crew Member is to deliver an "I Love It Here" experience to every guest.Your responsibilities include, but are not limited to the following: Guest Engagement Welcoming every guest with a smile. Delivering fast, friendly and accurate service to all guests. Answering guest questions related to the menu and suggestive selling to help the guest order. Having knowledge of the various guest programs and technology such as Thanx, Kiosk and Online Ordering.Product Excellence Having full knowledge of the menu and ingredients profile for all Melt menu items. Ensuring order accuracy upon guest delivery. Monitoring ticket times to ensure food is delivered within THE MELT's speed of service guidelines. Following recipes accurately during food prep as well as sandwich builds, salads, soups, sides, and shakes.Restaurant Cleanliness and Food Safety Following all Melt policies related to Uniform, Grooming and Personal Hygiene Following all food safety and sanitation requirements and practices. Ensuring Guest Areas such as dining room, restrooms are clean and well stocked at all times. Ensuring your station (FOH or BOH) is clean and well stocked at all times.Personal Conduct Following all Crew policies and procedures related to successful employment at THE MELT. Promoting teamwork to achieve restaurant goals. Attending and being punctual to all scheduled shifts. Communicating with fellow crew members in a courteous and respectful manner. Following all safety policies and procedures to eliminate risk of injury/illness for crew and guests.Requirements/Qualifications MUST BE HAPPY & at least 16 years old to apply. Must have strong interpersonal skills, a positive attitude and the ability to learn quickly. Must be available to work flexible hours including peak sales times, opening shifts, closing shifts, and weekends. Prior experience not required but helps if you've worked in a restaurant, deli, café, fast food, coffee, retail or customer service. Must be able to work under pressure and multi-task in a fast-paced environment. Must be able to read and communicate in English. Must be able to lift between 25-50 lbs.All your information will be kept confidential according to EEO guidelines."Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records."
Job Title
Crew Member