Job Title

Logistics Coordinator - Customer RelationsApplication Deadline: 23 December 2026Department: OperationsEmployment Type: Full TimeLocation: New Albany IndianaReporting To: Logistics ManagerCompensation: $22.00 - $24.00 / hourDescriptionPLEASE ONLY APPLY IF YOU HAVE THE REQUIRED FORD EXPERIENCE. SEE BELOW FOR THE REQUIRED EXPERIENCEPosition SummaryThe Logistics Customer Relations - Ford Delivery Coordinator is responsible for managing outbound logistics and supporting customer demand requirements for multiple Ford North American facilities, as well as other assigned non-Ford locations. This role is highly collaborative and requires strong communication skills, attention to detail, and the ability to work in a fast-paced manufacturing environment.Key ResponsibilitiesKey Responsibilities • Monitor customer demand for assigned Ford and non-Ford facilities. • Ensure accuracy of demand data and respond quickly to fluctuations or changes. Communication and Coordination• Participate in daily logistics meetings to review customer status, shipments, and open issues. • Communicate order status, shipping details, and issue resolution updates directly to customers.• Coordinate internally with scheduling, production, shipping, and materials teams regarding part shortages, schedule changes, and supply chain concerns. Logistics Execution• Support trailer load planning and optimize routing to ensure timely delivery. • Understand and assist with ILVS sequencing and cumulative reconciliation as required.Skills Knowledge and Expertise REQUIRED EXPERIENCE• Prior experience supporting Ford facilities (KTP, KCAP, and Service-Dearborn). • Knowledge of 862/830 EDI transactions and cumulative reconciliation processes. • Familiarity with CMS ERP system or similar manufacturing ERP systems. • Understanding of Ford transportation routing, trailer load patterns, and overall supply chain operations. • Experience with Ford-specific systems and portals - Ford Supplier Portal (FSP): 3270 Access (DDL), eDDL, Global Logistics, MP&L in the Box, ASCENT, Supplier Learning Institute, GPIRS DDL • Other Ford tools: Covisint/OpenText, DETC, SNC (FCSD-NA Supplier Network Collaboration), SUPERG/SIM Technical Skills Benefits401(k)401(k) matchingDental insuranceHealth insuranceLife insuranceVision insurance