Job Title

Customer Service Representative - Route Relief (Cover Routes & Customer Success) New System | Full-Time | Route-Based (Box Truck) | Portland, OR | $26.00/hr. New System is a family-owned linen rental company serving restaurants and medical/dental partners across the Pacific Northwest. We're hiring a Route Relief Customer Service Rep who's equal parts service pro + relationship builder-covering routes as needed to keep customers taken care of. Why you'll like it here * You're not stuck at a desk - your route changes, your days go fast • Strong training + support (you won't be thrown to the wolves) • Real impact: you help customers stay stocked, solve issues fast, and make their week easier • $26.00/hr. starting pay (route relief) What you'll do * Cover routes as assigned (PTO coverage, open routes, call-outs, growth) • Deliver/pick up linens & supplies; verify tickets and collect signatures • Manage customer inventory levels (keep them stocked-not buried) • Use mobile tools to document service, routes, and updates • Handle customer issues professionally (fix what you can, escalate what you can't) • Identify add-ons that genuinely help customers (mats, paper/soap, aprons, etc.) • Collect payments when needed and keep documentation accurate • Drive safely, complete pre/post-trip inspections, and support our safety culture You're a fit if you are * Friendly, organized, and accountable • Comfortable working independently and talking with customers daily • Detail-minded with inventory, paperwork, and follow-through • Adaptable - you can step into different routes and keep service consistent Requirements * Valid driver's license; comfortable driving a box truck (training provided) • Able to lift/push/pull up to 50 lbs. repeatedly • Comfortable using mobile apps daily • Background check + drug screening required for fleet drivers • Paid weekend coverage (when assigned) On-call hours: Sat/Sun 8:00am-4:30pm Apply with your resume and a quick note: "What does great service look like when nobody's watching?"