Job Title

Position Summary:The Field Ops Supervisor oversees a group of Laboratory Collection Specialists (LCSs) in a specified geography, and is responsible for the successful onboarding, training, support, and continued education of their assigned team. The Field Ops Supervisor must be available to perform LCS and regular Lead LCS duties as dictated by business needs. This position is based in Portland Oregon metro area.The Field Operations Supervisor reports to the Field Operations Manager (FOM).Essential Functions:Train new hires in assigned regionTravel to client offices to train, support, and cover for direct reportsCoordinate staffing coverage of accountsMake recommendations for LCS schedule / hours adjustment based on needManage and order team supplies through appropriate vendors on a weekly basisApprove payroll for internal (bi-weekly) and agency (weekly) staffMonitor overtime, manage OT approval, and manage schedule changes or coverages as necessaryParticipate in candidate interviews for open positions and collaborate through the hiring processCoordinate with RBDR's and follow-up regarding frequency reportsManage specimen tracker reports and relay weekly counts or drastic changes to FOM and RBDR'sWork with FOM through necessary disciplinary processes of direct reportsContact direct report each week to review progress and any holds, missing information, training requests, or other needsMaintain relationships and regularly visit existing lab clients to proactively handle any service issues and ensure compliance with all Navis SOPs and policesAdditional Duties:All other duties as assignedEducation and Experience:HS diploma or GED, required1+ year experience working in a medical practice or other healthcare environment, preferred but not required1+ year experience in a lead or supervisory role requiring training, developing, or managing a team of 5+ people, preferredRemote management experience preferredKnowledge, Skills, and Abilities:Reliable transportation and valid driver's license as frequent local and occasional overnight travel will be requiredAttention to detailProficiency using a computer and ability to navigate computerized systemsMicrosoft word, excel and outlook proficient Strong customer service skillsStrong time management skillsAbility to self-motivate and work both independently and in a teamEthics - Treat people with respect; work with integrity and work ethically; uphold organizational valuesCommunication - Excellent verbal and written communication skills, as well as strong interpersonal, organizational and customer service skillsPhysical Requirements:Light to moderate physical effort (lift/carry up to 25 lbs.) -Heavier weights with assistanceSitting & standing for long periods of timeRepetitive motions and/or prolonged computer useWorking at a fast pace, subject to many interruptions and both physical and mental stressContact with biological specimens that requires wearing of protective devicesOccasional Overnight Travel May Be RequiredMust be willing to travel within region with little notice (24 hours or less) Word Schedule: HybridM-F 9a-1p (work from home)M-F 2p-6p (work from client location)