Job Title

Position Summary: Position Summary Performs Flight Coordination activities including processing of calls for helicopter transport, telecommunications, information management and flight following. Coordinates and helps facilitate patient acceptance into the University of Tennessee Medical Center, working in concert with the Patient Placement Center. Performs the functions of the Regional Medical Communication Center as designated. Core Behaviors Dependability, Attendance and Punctuality. a. Unscheduled absences and tardiness must be minimal. b. Properly uses home clock and badges for clocking (if applicable). c. Calls 2 hours prior to the start of a shift.. d. Demonstrates respect for others time by arriving on time. e. Is ready to being work by scheduled start time. Safety a. Communication/Teamwork. b. Safe working practices. c. Respect for others and patient privacy/dignity. d. Environment of Care/Employee safety/Emergency management. e. Incident Reporting. f. Promotion of safe practices and accident prevention. g. Hand Hygiene Compliance and Adherence to Policies, Procedures and Regulations a. Demonstrates his/her knowledge and willingness to comply with all policies, procedures and regulations. Organizational Priorities & Position-Specific Responsibilities / Performance Standards List the major duties/key responsibilities of the position with details on how to achieve that responsibility. Classify each keyresponsibility under one of the UTMC Organizational Priorities: Service, Efficiency/Effectiveness or Quality/Safety. Service Demonstrates/Presents professional public relations image. a. Maintains and presents a positive program image for internal and external customers, patient families, and visitors. b. Conducts public affairs activities under coordination of Outreach Coordinator, Regional Operations Manager, and/orProgram Director. c. Maintains appropriate professional demeanor with program staff members, internal, and external customers with nojustified complaints. d. Develops and maintains professional associations and relationships with referring agencies and facilities. Efficiency and Effectiveness Conducts specialty assignments and projects as assigned by Communication Supervisor, Regional OperationsManager or Program Director. a. Accepts assignments and proceeds with minimal assistance. b. Assignments are completed within established timeframes. Functions as Aeromedical Communications Specialist. a. Processes mission requests for on- scene, inter facility, and specialty requests. Allocates resources appropriately peroperational policies and procedures, and/or at the direction of the Program Director, Communications Supervisor. b. Accurately completes Communication Center records and logs, both electronic and paper. c. Communicates pertinent operational information to crew members, program supervision, internal/external customersor other approved parties. d. Utilizes and interprets accurately navigation information e. Performs the function of the Regional Medical Communication Center as designated. f. Assists in the processing of Acceptance Protocol transfers. g. Completes daily activities of Communication Center per policy. h. Appropriate utilization of PAIP and other staff notification protocols and procedures. i. Coordinates/facilitates patient acceptance into UTMC in conjunction with the Patient Placement Center. j. Perform other duties as assigned by the Communication Center Supervisor, Regional Operations Manager and tofollow chain of command. Quality and Safety Participates in professional development and educational activities. a. Meets or exceeds basic employee training requirements of LIFESTAR and UTMC. b. Attends 80% of scheduled staff meetings. Completes mandatory training within prescribed time periods. c. Attends/completes approved professional development programs. Documents activities for program review. d. Writes, edits and presents articles, programs or presentations for use by internal and external customers. e. Documents educational and clinical activities for supervisory review. f. Serves on community, program, or medical center boards and/or committees as requested. g. Participates in on-call schedule at discretion of Program Director and/or his designee. Marginal Responsibilities * Reviews/develops of policies and procedures. * Provides in-services and educational opportunities to/for customers. * Develops/identifies research options. * Orients, educates, in-services employees and ancillary staff. * Participates in program/medical center activities. * Coordinates internal/external mission resources Essential Functions * The essential functions are those functions that the team member who holds the position must be able to performunaided or with the assistance of a reasonable accommodation. The term "essential functions" does not includemarginal functions of the position. * The performance of key responsibilities must meet expectations as defined in the performance standards of this positiondescription. * Regular and reliable attendance is an essential function. A team member who does not meet attendance standardsoutlined in the Personnel Policy, Attendance and Tardiness, is not qualified for this position. * Ability to report for work in a condition to perform job responsibilities and essential functions in a safe and productivemanner. * Ability to meet the physical requirements for the position. * Ability to get along with others and consistently engage in and promote positive interactions in the workplace. * Regular and reliable attendance is an essential function. A team member who does not meet attendance standardsoutlined in the Personnel Policy, Attendance and Tardiness, is not qualified for this position. * The performance of key responsibilities must meet expectations as defined in the performance standards of this positiondescription. * Ability to meet the physical requirements for the position. * Ability to get along with others and consistently engage in and promote positive interactions in the workplace. * Ability to report for work in a condition to perform job responsibilities and essential functions in a safe and productivemanner. Position Qualification: Education Degree / Diploma Type Program Required/Preferred (and/or) Associates Graduate of EMT or Paramedic Program Preferred Required Experience Years ofExperience Type of Experience Required/Preferred (and/or) 3 years Required Three years experience in Air Medical Communications or 911/EMS Dispatch OR Three years experience (recent) patient care in a 911 EMS system Years of Experience can be related experience and/or training; or equivalent combination of education andexperience. Licensure, Certification, Registration Basic Life Support Driver's License Valid TN Driver's License EMT IV or Paramedic Tennessee EMT IV or Tennessee Paramedic licensure (National Registry preferred) Tennessee EMT-IV licensure (National Registry EMT preferred), ITLS/PHTLS certification NAACS Certification preferred, but not required, EMD Certification preferred, but not required