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Job DescriptionFreight Forwarding Operations Manager - Urgently hiring in Cerritos, CA! Job Title: Freight Forwarding Operations ManagerPay: $44.71 - $46.12 per hourHours: 8 am - 5 pm (Monday to Friday)Start Date: ASAP Looking for a dynamic career growth opportunity? Join a leading logistics company in Cerritos, CA, as a Freight Forwarding Operations Manager and take your expertise to the next level. This in-person role offers you a chance to lead critical ocean export and import operations, manage key customer accounts, and work with a collaborative team dedicated to excellence in freight forwarding. As a Freight Forwarding Operations Manager, you'll be the heartbeat of our shipping process-overseeing international cargo movements, ensuring compliance with regulations, and driving operational success. You'll work closely with customers, customs brokers, warehouses, truckers, and overseas agents to coordinate seamless shipments, solve logistical challenges, and optimize costs. Your leadership will be vital in maintaining top-tier service standards and supporting company growth. What You'll DoAs a Freight Forwarding Operations Manager, you will be responsible for: Managing end-to-end ocean import and export operations, including procurement, documentation, customs clearance, and delivery coordination.Acts as the primary point of contact for clients from quotation to billing, ensuring excellent service and clear communication.Ensuring all regulatory requirements are met and proper documentation - transit documents, customs clearances, invoices - are accurate and timely processed.Overseeing shipment pick-up, transfer, and delivery activities with internal teams and external partners.Preparing and verifying shipping documents such as arrival notices, bills of lading, and customs declarations with precision.Maintaining and developing effective procedures to ensure safety, organization, and efficiency within the operations team.Managing and mentoring staff, supporting onboarding, and fostering a collaborative team environment.Monitoring vendor fees and service quality, and regularly evaluating and selecting trusted partners.Assisting in preparing quotations and generating reports for clients to ensure transparency and satisfaction.Staying updated on Incoterms, export compliance, AES, and ISF filing procedures to ensure adherence to all regulations.Contributing to the financial health of the department by helping with P&L management and billing accuracy.What You'll BringThe ideal candidate for this role will have: At least 5 years of supervisory or managerial experience in NVOCC operations, with a strong focus on ocean and air freight import/export.Deep knowledge of customs regulations, documentation, and compliance standards.Proficiency in CargoWise or similar freight management software is essential.Excellent communication skills, both written and verbal, with the ability to handle frequent client interactions confidently.Strong organizational and multitasking abilities to thrive in a fast-paced environment.Ability to analyze situations, anticipate issues, and implement effective solutions proactively.Familiarity with export compliance, AES, ISF filings, and documentation requirements.Bachelor's Degree is a plus but not mandatory.Proficiency in Microsoft Office Suite (Word, Excel, Outlook).Resilience and professionalism under pressure, with a team-oriented mindset.Why Join Us in Cerritos? Enjoy competitive hourly pay with comprehensive benefits including medical, dental, vision, and paid time off.Benefit from a supportive team environment and opportunities for professional development.Secure your future with our 401(k) plan, employer matching, and other retirement benefits.Relish the stability of working in a reputable, growing logistics company committed to employee success.Location & Schedule:This is an on-site position based in Cerritos, CA, working weekdays from 8 am to 5 pm. Ready to Take the Next Step?If you're excited to elevate your career as a Freight Forwarding Operations Manager in Cerritos, CA, don't wait-apply today or connect with our recruiting team to learn more. We're hiring now! #HSCELet our local Helpmates recruiters help you reach your career goals.At Helpmates, we do the hard work and don't stop until you're hired! We specialize in connecting job seekers with opportunities that fit their skills and career goals. Whether you're looking to grow in your current field or explore a new path, we're here to help you every step of the way.Discover more about:Job opportunities in your areaWhy professionals trust Helpmates for their job searchTips and resources to stand out in today's job marketFind your nearest Helpmates' office to easily and quickly connect with us.Protect Yourself from Job ScamsWe've seen an increase in scam attempts targeting job seekers. Please know that our team will never request sensitive personal information-such as your Social Security number or banking details-outside of our secure onboarding system. This system is the only method we use to collect the information necessary for employment.All official communication will come from verified company email addresses or phone numbers. If something seems suspicious, trust your instincts and don't engage. Learn how to spot job scams and protect yourself here.Equal Opportunity Employer:Helpmates provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We celebrate diversity and are committed to creating an inclusive environment for all employees. Helpmates will provide reasonable accommodations for people with disabilities in all parts of the hiring and employment process.