Job Title

* Ensure that Self Direct Providers (SDP) and members are enrolled in Acumen and are trained to use the Electronic Visit Verification System (EVV). Audit enrollment for completion. * Train new Health Coordinators (HC) in Acumen's EVV system as it relates to SD. * Track and monitor monthly submission of time entries. Monitor EVV time punches. * Contact SDPs regarding incomplete time entries and make corrections appropriately. * Maintain payroll tracker. * Notify HC's when authorizations are due. * Complete payroll prep and approve pending entries in Acumen's EVV system. * Process self-direct payroll payments by coordinating with Finance and Accounting * Report any voids or credits to Finance and Accounting * Monitor monthly manual entries and do remedial education to SD providers * Respond to Finance and Accounting with any inquires * Respond to member and Health Coordinator inquiries regarding Self-Direct EVV time punches and authorized hours and paychecks. * Receive inbound calls from and make outbound calls to QUEST Integration members. * Performs all other miscellaneous responsibilities and duties as assigned or directed. * Associate's degree and one year of related work experience; or the equivalent combination of education and related work experience. * Effective verbal and written communication skills. * Basic knowledge of Microsoft Office applications. Including but not limited to Word, Outlook, and Power Point. * Intermediate working knowledge in Microsoft Excel.