Job Title

Role Summary The Last Mile Hub Leader is responsible for managing and optimizing hub and delivery operations across a defined region. The role has two distinct but linked scopes of responsibility: On-the-road (regional last-mile partner management through a team of Last Mile Supervisors) and Under-the-roof (hub-based sorting, XL/L2L handling, X-dock, DSP sorting/loading and dispatch). This is a hands-on operational role reporting to the Head of Last Mile, focused on tactical execution, operational stability, and continuous improvement. Key Responsibilities Scope 1 - On the Road (Regional delivery operations Management) ● Manage last-mile delivery performance across the region via a team of Last Mile Supervisors who directly oversee Delivery Service Providers (DSPs) and field operations. ● Set regional delivery KPIs (on-time delivery, first-attempt success, failure rates), review supervisor scorecards, and drive corrective actions. ● Work with DSPs and supervisors on capacity planning, incident resolution and continuous improvement initiatives. ● Act as primary escalation point for complex field issues requiring cross-hub or partner coordination. ● Ensure partner compliance with contractual SLAs, safety standards and company processes. Scope 2 - Under the Roof (Hub Operations & X-dock) ● Oversee hub-based sorting and handling activities including XL parcels, L2L flows and cross-dock operations to ensure efficient inbound/outbound throughput. ● Manage DSP sorting and loading activities at the hub (volume sorting, wave dispatch) and enforce SOPs for wave dispatch operations. ● Monitor hub KPIs and UTR process efficiency ● Coordinate resource allocation, layout and equipment needs to optimize throughput during peaks and disruptions. Shared Responsibilities ● People Leadership & HR: Recruit, onboard, develop and retain hub and supervisor teams in partnership with HR and temp agencies; conduct performance reviews and coaching. ● Process Optimization & Quality Control: Identify bottlenecks across both scopes, implement SOPs, and run continuous improvement projects to reduce cost and improve service. ● Stakeholder Coordination: Liaise with regional ops, planning, finance, HR and temp agencies for forecasting, staffing and budget alignment; represent the hub in cross-functional meetings. ● Compliance & Risk Management: Ensure adherence to labor laws, safety protocols and regulatory requirements; prepare and execute contingency plans for disruptions.Key Qualifications ● Education:Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field (Master's degree is a plus). ● Experience: ○ At least 3 years of experience in delivery operations, logistics, or supply chain management in a supervisory or managerial capacity. ○ Proven success in managing daily operational workflows and leading diverse teams. ○ Skills: ○ Strong leadership and people management skills with a hands-on approach. ○ Excellent organizational and problem-solving abilities. ○ Proficiency in delivery management systems and data analysis tools. ○ Demonstrates proficiency in Excel and strong analytical thinking skills to interpret data, solve problems, and data-driven decision-making ○ Proactive and Results-Oriented: Demonstrates the ability to anticipate issues, and take proactive steps to achieve operational goals. ○ Ability to Collaborate with teams to evaluate existing processes and lead efforts to continuisly improve performance ○ Good communication skills, with fluency in French and English (mandatory). ○ Other Requirements: ○ Availability to work flexible hours, including weekends or holidays, based on operational needs. ○ Familiarity with regional logistics networks and regulatory requirements.