Job Title

Summary: Provides guests quality service to ensure their experiences exceed their expectation level. Acts as a greeter, executes player gift giveaways, slot tournaments, assists in promotions, events and entertainment. Completes new player sign-ups. Engagement Expectations: We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors: * Smile, display energy and open body language * Proactively greet team members and guests, initiating interaction to provide service * Always use a positive parting remark to end the conversation Essential Job Functions: * Responsible for executing new card sign-ups at Rush Rewards by utilizing handheld devices and desktop computers at Rush Rewards, property entrances, and Event Center. * Greet customers and interacts in a friendly and professional manner * Maintains confidentiality of sensitive information. * Informs members of benefits, contests and promotions. * Interact with guests throughout the casino to increase awareness and benefits of Rush Rewards * Assists Rush Rewards during high volume periods, such as promotional events, Slot Tournaments, or at kiosks. * Ability to extend complimentary services in accordance with the approved comp matrix. * Responds to guest questions, issues and concerns in a courteous and professional manner. * Communicates property knowledge, including but not limited, casino information, hours of * operation, restaurants, marketing promotions, special events, amenities, etc. * Participates in special events check-in process as needed. * Complies with internal controls, standards and procedures. * Responds to guest questions, issues and concerns with empathy, sensitivity and urgency to build or recover guest loyalty. * Verifies valid/acceptable photo ID in accordance with the casino and PCGB standards with every transaction * Maintains integrity of customer database by following high standards of data entry for address, phone number, email and name * Email capture rate of 85% * Informs members of benefits, contests and promotions. * Replaces lost Rush Rewards cards. * Distributes promotional items in accordance with specific guidelines * Knowledge of casino including but not limited to hours of operations of casino, restaurants, and other amenities. * Complies with internal controls, standards and procedures. * Greets customers. * Uses data from guest surveys to inform departments of guest comments and reach out to players to proactively address any concerns. * Performs all other duties as assigned Qualifications: * Must be 18 years of age or older. * High school diploma or equivalent. * One or more years in a customer service environment. * Excellent customer service and interpersonal skills. * Ability to communicate with team members and guests * Available to work flexible shifts, weekends and holidays. * Ability to obtain and maintain all necessary licensing. Physical and Mental Demands: * Regularly required to walk, stand, see, talk and hear; use hands to finger, handle, or feel; reach * with hands and arms. * Frequently required to stoop and kneel. * Must occasionally lift up to 25 pounds. * Ability to work in a noisy and smoky environment.