Job Title

Job Summary Nutritional Services Ambassador I, is responsible for helping to sustain the highest quality food service and nutritional care for customers consisting of patients, guests, and the RGH family. He/she will be the embodiment of the hospital's mission, vision and values. Under the direct supervision of the director, the Nutritional Services Ambassador I performs a variety of food service and dish duties. They will safeguard each customer experiences the highest level of personalized service.Essential FunctionsPromote the mission, vision, and values of the organization and exemplify them through food hospitality Greet all patients, families, employees and hospital visitors with a positive, cheerful attitudeExhibit exceptional customer service skills and look for opportunities to go above and beyond to meet customer's needsLoads, unloads, and oversees dish washing machineWashes items by handPuts clean dishes and utensils away properlyDispose of food waste appropriately as per established guidelinesDisposes of garbage and boxes in appropriate manner and as neededPerforms assigned cleaning duties on a daily basisPerforms special cleaning duties as assigned by the DirectorServes food on the cafeteria tray lineRuns cash register in RGH Café when neededMaintains RGH Café tray line in a clean, neat and organized mannerAssist in the stocking of all areas in dining roomHelps maintain the cleanliness of the RGH Café dining roomDelivers items as requested by patient care units or patientsReturns carts to kitchen as designated timesAssists where needed and performs other related duties as assigned by DirectorMaintains a good working relationship, both within the department and with other departmentsObserves infection control practices at all timesPerforms any or all of the duties in the kitchen, tray line, cafeteria, and dish room as required by staffing problemsNon-Essential FunctionsPerform other duties as assignedRoosevelt General Hospital (RGH) is committed to providing safe, quality care to patients. Employees are required to adhere to the Values of RGH.Integrity We are committed to honesty and ethical principles, where our words and actions reflect our dedication to fostering strong relationships and maintaining professional credibility. We take accountability for our actions and their impact on others, consistently honoring our commitments and upholding moral standards and values in every situation. Learning We promote personal growth and professional excellence by embracing continuous learning through training, mentorship, and constructive feedback. We foster a collaborative culture driven by curiosity and critical thinking, encouraging staff to ask questions, seek answers, and share knowledge. Innovation We confidently embrace changes in technology, processes, and practices, encouraging strategic risk-taking and creativity to enhance healthcare delivery, patient safety, and the quality of care. We collaborate with partners from other hospitals, academic institutions, industry leaders, and community organizations to promote continuous improvement and remain at the forefront of advancing healthcare outcomes. Kindness We engage in open communication with patients, families, and colleagues to understand their needs and concerns, while respecting their differences and upholding their dignity. We foster a nurturing environment where individuals feel supported, understood, and valued, strengthening relationships, promoting growth, and enhancing the overall well-being of all. Excellence We strive to be a model rural healthcare facility, setting high standards in healthcare delivery and ensuring exceptional patient satisfaction within the communities we serve. We take pride in our accountability and fiscal responsibility, skillfully balancing costs and outcomes to guarantee that superior patient care is always delivered. Unity We collaborate across departments and disciplines to deliver effective and compassionate healthcare, working alongside patients, families, and community partners to ensure seamless coordination of care and achieve our common goals of wellness and healing.We prioritize open communication and mutual respect, empowering our teams to collaborate effectively by acknowledging and celebrating the unique contributions and strengths of each individual.Professional RequirementsAdhere to dress code, appearance is neat and clean.Complete annual education requirements.Maintain patient confidentiality at all times. Report to work on time and as scheduled.Wear identification while on duty.Maintain regulatory requirements, including all state, federal and local regulations. Represent the organization in a positive and professional manner at all times.Comply with all organizational policies and standards regarding ethical business practices.Communicate the mission, vision and values of the organization.Participate in performance improvement and continuous quality improvement activities.Attend regular staff meetings and in-servicesQualificationsHigh school diploma or equivalentMust have Food Handler's certification or ability to obtain with ninety (90) days of employmentExperience in food services or hospitality setting preferredBasic computer proficiencyKnowledge, Skills, and Abilities Strong organizational and interpersonal skillsWell-developed written and verbal communication skills necessaryAbility to determine appropriate course of action in more complex situationsAbility to work independently, exercise creativity, be attentive to detail, and maintain a positive attitudeAbility to manage multiple and simultaneous responsibilities and to prioritize scheduling of workAbility to maintain confidentiality of all medical, financial, and legal informationAbility to complete work assignments accurately and in a timely mannerAbility to communicate effectively, both orally and in writingAbility to handle difficult situations involving patients, physicians, or others in a professional mannerPhysical Requirements and Environmental Conditions Working irregular hours including call hoursPhysically demanding, high-stress environmentExposure to blood and body fluids, communicable diseases, chemicals, radiation, and repetitive motionsPushing and pulling heavy objectsFull range of body motion including handling and lifting patientsPosition requires light to moderate work with 50 pounds maximum weight to lift and carry.Position requires reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing.