Job Title

DescriptionJoin Our Team as a Scheduling Coordinator!Are you a detail-oriented and customer-focused Scheduling Coordinator looking for a rewarding career in a supportive and friendly environment? If you have a commitment to patient care, a keen eye for detail, and a team-oriented mindset, we'd love to hear from you!Position Overview:The Scheduling Coordinator is a key member of our front office team that creates a welcoming environment while ensuring efficient and accurate patient scheduling. This position is responsible for managing inbound calls, scheduling and confirming appointments, verifying insurance coverage, processing payments, and reviewing patient account balances. The ideal candidate is friendly, efficient, and detail-oriented, with the ability to multitask in a fast-paced front office environment. A successful Scheduling Coordinator consistently delivers excellent service with professionalism, warmth, and a proactive, "can do" attitude.Key Responsibilities:Warmly greet and assist patients as they arrive at the officeAccurately collect and input new and updated patient paperwork into Cloud 9, including medical history, dental history, and consent forms.Schedule, confirm, and adjust patient appointments according to provider availabilityVerify insurance benefits and educate patients on their orthodontic coverageReview patient balances, collect payments, and assist with contractsPerform administrative tasks such as answering phones, checking and posting, mail, and scanning approved invoicesMaintain open and effective communication with Treatment, Financial, and Insurance CoordinatorsEnsure front office duties are performed in compliance with HIPAA and OSHA guidelinesSupport the practice's core values and commitment to exceptional patient carePerforms additional duties as assignedQualifications & Skills:Minimum 1 year customer service experience preferredHigh school diploma or equivalent Previous experience of working knowledge of dental or orthodontic practices a plusProficient in basic computer skills functions, including scheduling systems and Microsoft OfficeStrong understanding of orthodontic records and documentationFamiliarity with HIPAA and OSHA compliance standardsExcellent verbal and written communications skills Ability to multitask, stay organized, and manage time efficiently in a fast-paced environmentCommitted to delivering outstanding patient care with professionalism and empathy Consistently represents the practice with a polished, professional appearance and demeanorWork Environment:Must be able to travel to other affiliated locations.Professional and fast-paced environment focused on excellent patient careFrequent standing, walking, bending, and reachingWhat We Offer:Comprehensive Benefits Package (Medical, Dental, Vision, & Supplemental Life)Company Provided Life InsurancePaid HolidaysPaid Time Off (PTO)Flexible Spending Account (FSA)401(k) PlanLearning Management System (LMS) to keep your skills sharpOpportunities for professional growth and developmentA great collaborative team environment!