Job Title

Job Summary Contact patients to schedule appointment, complete patient questionnaire accurately, and maintain timely and accurate documentation in the patient charting system. Job Responsibilities * Conduct patient calls and send letters to patients (patient outreach) needing primary care services. * Assist with the scheduling of primary care visits, Annual Wellness Visits, and Transitional Care Management visits. * Distribute patient-specific health questionnaires to primary care providers and coordinate with staff to complete the forms. * Collect completed patient-specific health questionnaires and submit requested information back to payers to support payer risk-adjustment programs. * Complete post-discharge phone calls each day to recently discharged patients to review for possible home-care challenges and scheduling of a visit with patient's primary care provider. * Perform chart audits and reviews at the request of payers, management, information services, and providers to ensure proper documentation or update payer records. * Submit electronic health record elements to payers in accordance with information security and technology requirements. * Assist office clinical staff with proper workflow to ensure accurate documentation to support quality reporting requirements. * Accurately review and document health care standards and follow written guidance to ensure 100% compliance with regulatory and financial guidelines. * Other duties as assigned. Education Requirements * Minimum: High School Diploma or equivalent * Preferred: Completion of qualified Medical Assistant program, CNA or other medical background plus a minimum of five (5) years of work experience. Experience Requirements * Minimum: Six (6) months or more Medical Experience or physician billing/coding experience in a physician practice setting. * Preferred: Three (3) or more years of experience with Medical Assistant or other clinical role or physician billing/coding experience, previous patient care experience in a physician practice setting. Basic knowledge of Microsoft Excel, data entry and clinical documentation. License/Certification Requirements * Minimum: None * Preferred: Certified or Registered Medical Assistant