Job Title

Job Title: Specialist: Education and CampaignPosition Reports to: Lead: Education Division: Taxpayer Engagement Location: Lehae La SARS-BrooklynAdvert Closing Date: 15 April 2026About the PositionIn an ever-changing environment, we have built a responsive and agile organisation to give effect to our strategic intent of achieving voluntary compliance. We invite you to be part of the special team that contributes to the collection of revenue, protect the economy and people of South Africa. We believe that your skills, commitment, and dedication will add value and make a difference to the organisation and country. Integrity is key to the organisation. This position emphasizes collaboration, customer-centric solutions, and service excellence, ensuring a smooth experience across various touchpoints.Job Purpose To provide expertise, advice and support in practice formulation and associated best practice improvement tactics, by designing and developing the SARS tax and customs Education Plan, facilitate and co-ordinate the implementation thereof, in order to enable tactical translation and operational implementation.Education and ExperienceBachelor's Degree / Advanced Diploma (NQF 7) in technology, or equivalent (Accounting, Taxation, Economics, engineering) with 8 - 10 years' experience in Taxpayer Education, Tax Administration, Revenue Collection, or Research and Data Analytics and Awareness Environment, of which 3 - 4 years at a junior specialist level.ALTERNATIVESenior Certificate (NQF 4) and 15 years related experience in Taxpayer Education, Tax Administration, Revenue Collection, or Research and Data Analytics and Awareness Environment, of which 3 - 4 years at a junior specialist level.Job Outputs:ProcessAnalyse and make recommendations about improvements to specialist systems, procedures, policies and practices. Contribute to the optimum utilisation of org. resources, advising on effective planning and development of area of specialisation resource plans. Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation. Draw on own technical or professional expertise, knowledge and experience to identify and recommend tactical solutions to defined problems in practices. Integrate business information, compare, analyse and produce reports to identify trends, discrepancies and inconsistencies for decision making purposes. Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes and systems across an internal value chain. Plan for value-added, continuous practice and system improvements to deliver on objectives to enhance tactical implementation and excellence. Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives, best practice implementation solutions. Recommend changes to optimise processes, systems, practice areas and associated procedures and execute the implementation of change and innovation. Translate top-down policy, apply modification in relation to own practice area and communicate impact to relevant stakeholders. Develop a comprehensive and up-to-date tax education strategy and curriculum that meets the learning needs and objectives of the tax practice and the taxpayers.Build a portfolio of high-quality and engaging tax education programs and resources that cover the relevant and current topics in tax legislation, tax policy, tax compliance, tax planning, risk management, and tax technology.Train and develop a team of skilled and competent tax education professionals and external vendors who deliver the tax education programs and resources effectively and efficiently.Develop a system of monitoring and evaluation that measures the effectiveness and impact of the tax education programs and resources and provides feedback and recommendations for improvement Maintain a record of compliance with the professional standards and regulatory requirements related to tax education, the tax certification programs, and the tax ethics and conduct codes.Contribute to national and regional taxpayer education campaigns, including Filing Season initiatives.Support the development of digital and blended education content (e.g. webinars, videos, guides, and campaigns).Collaborate with internal stakeholders and external partners to ensure consistent and accurate taxpayer messaging.Provide specialist input into education-related research, insights, and emerging taxpayer trends.Support change management initiatives linked to new tax products, legislation, or digital channels.GovernanceDevelop and /or align governance and compliance policies for own practice area to identify and manage risk exposure liability. PeopleEnable a culture where information regarding successes, issues, trends and ideas are actively shared between team members.Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job. Provide specialist know-how, support, advice and practice thought leadership in area of expertise. FinanceDevelop and /or align governance and compliance policies for own practice area to identify and manage risk exposure liability. ClientDevelop and ensure implementation of a practice that builds service delivery excellence and encourages others to provide exceptional stakeholder service. (I)Participate in the specialist practice community and contribute positively to organisation knowledge management. Provide authoritative, specialist expertise and advice to internal and external stakeholders.Behavioural competenciesAccountability Analytical ThinkingAttention to DetailCommitment to Continuous Learning Conceptual AbilityCustomer ServiceExpertise in ContextFairness and TransparencyHonesty and Integrity Leading ChangeOrganisational AwarenessStakeholder Engagement and ManagementProblem Solving and AnalysisRespectTrust Technical competenciesAwareness Campaign ManagementBuilding Customer LoyaltyBusiness KnowledgeCampaign ManagementCustomer LiaisonData Collection & AnalysisCustomer Relationship ManagementEffective Business CommunicationEfficiency improvementTax KnowledgeFunctional Policies and ProceduresBusiness ReportingComputer Literacy Managerial Budgeting Project Management Effective Business Communication Problem Analysis and Solving Planning and Organising SARS Systems and SARS Products Compliance CompetencyGOC ConfidentialEmployment EquityThe Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.