Job Title

Role: Pharmacy Technician Location: Boston, MA Terms: PermanentMust-Haves:• 4-5 years of Pharmacy experience• Must be currently registered as a Pharmacy Technician or Pharmacy Intern with the Board of Pharmacy in Massachusetts• Requires a high school diploma (or State accepted equivalency)• Current pharmacy technician certification (CPhT) is required from a board-approved credentialing program, PTCB or exCPT or obtained within 6 months of hire Nice-To-Haves:• Preferred previous experience in the area of insurance adjudication and prior authorization submission• Successful team members are self-motivated and excel in time management• Requires patient contact, insurance coordination, and rely on professional written and verbal communication among pharmacy (pharmacists, technicians, leadership) and clinic staff (CNAs, MDs, RNs)• Capacity to work independently by managing workload and meeting established goals in a fast-paced environmentEssential responsibilities / duties:• Patient Relationship Development and Client Sales - Responsible for managing and growing patient account base by recruitment and retention of specialty pharmacy services driven through Client• Sales and recruitment functions• Patient Liaisons are assigned specific responsibilities in which they are given target goals and expectations in recruitment of patients into the specialty program at Client• Such target goals are measured and evaluated on a consistent basis through various sales and reporting customer relationship platforms, and through revenue performance of each individual specialty service line• Recruitment functions may include following up on provided leads for new business in clinic, and generating leads through provider relationships or direct customer service engagements• Retention of patients through excellent service• Work closely with patients to deliver a full continuum of medication adherence support by utilizing our various tools and applications• Provide outbound therapy/medication adherence check-ups by process refills to ensure no gaps in refills/treatment• Build relationships with patients by providing friendly, courteous and efficient service• Retention of patient business is essential for growth and thus is measured as closely as the sales and recruitment functions of patient liaisons• Personnel Responsibilities - Building and maintaining interdepartmental relationships with provider, care teams, and ancillary support necessary to sustain sales and recruitment functions• Developing and growing trusting relationships with providers and hospital staff to provide highest level of care for a complex patient panel• Encourages patients of clinics to utilize pharmacy to fully benefit from its superior patient care services• Maintaining and supporting pharmacy interdepartmental relationships and management to ensure seamless transition of patient care from clinic to pharmacy• Operational Responsibilities -Technical and interpersonal communication skills are essential to providing high level problem solving• Navigation of patient EMR (electronic medical record) to effectively answer questions and/or provide documentation as needed for prior authorizations• Communication with providers (Doctors, Nurses, Clinical Pharmacists) in person, over the phone, and through written transmission via EMR in a timely and professional manner• Resolve high level patient care issues and situational awareness around when to involve managers and/ or clinicians• Showing resourcefulness in the face of challenges and providing workable solutions to complex problems• Capacity to work independently by managing workload and meeting established goals in a fast paced environment• Communicate with Specialty Pharmacy Management, Medical Directors, and Practice Managers to provide support for new and ongoing hospital initiatives• Train and support new staff in understanding and learning the expectations for day-to-day operations in a specific roleEducation:• HS Diploma or G.E.D. required• AA or BA preferredCertificates, licenses, and registrations required:• Must be currently registered as a Pharmacy Technician or Pharmacy Intern with the Board of Pharmacy in Massachusetts.• Technicians must have current active National Certification verified by PTCB or ExCPT.Experience:• Must have 4-5 years of pharmacy experience