Job Title

Title: Group & Advance Sales Representative Reports To: Director of Visitor Experience Group & Advance Sales Supervisor Position Summary The Group & Advance Sales Representative is a temporary part-time position that supports the Group & Advance Sales business through customer service and administrative tasks. Specific Duties & Responsibilities * Provide exemplary customer service to all clients while ensuring revenue is maximized. * Answer Group Sales telephone lines and respond to email inquiries. * Sell adult group tickets to Tour Operators, Garden Clubs, and other related organizations. * Enter reservations into the ticketing system - send confirmation and invoice to client. * Collect and process payments - follow up on unpaid invoices. * Enforce all payment and cancellation policies - issue credits and refunds. * Assist with scheduling and confirming tour guides based on the needs of the client/group. * Meet and greet groups, review itinerary and Garden offerings. * Scheduling of group dining and provide catering form to the Garden's caterer as required. * Oversee group sales events, coordinating with various departments for set-up and execution. * Help grow the business by assisting in outbound sales campaigns to past visitors and prospects. * Additional duties as assigned by management. Qualifications * Must be available to work weekend * High School diploma required; some college preferred * Excellent interpersonal and communication skills required; proven ability to maintain effective working relationships with all levels of management * Strong working knowledge of Microsoft Word and Excel required, knowledge of ticketing systems/and or database systems a plus. * Strong analytical, time management and organizational skills, attention to detail, and ability to manage multiple projects in a fast-paced, deadline-driven environment. * Previous customer service experience desired * A valid driver's license is preferred. Physical Demand & Work Environment * Ability to move up to 30 pounds and lift overhead, stand for long periods of time, work outdoors in all types of weather conditions. Work Schedule * This is a temporary, part-time position scheduled for Monday, Tuesday, Thursday, and Sunday Rate * $21 Per Hour If you require an accommodation for any part of the application process, please notify the Human Resources department at HR@