Job Title

Residential Treatment Specialist The Centers | Greater Cleveland 2nd Shift Premium: $1.50/hour + Base Wage About The Centers At The Centers, meaningful work is grounded in a culture where people feel valued. As a 2026 USA TODAY Top Workplaces winner, the organization is nationally recognized, based entirely on employee feedback, for trust, purpose, and care. This position plays an important role in advancing our mission and supporting the communities we serve.. Our H.O.P.E. Campus exists to be a haven of hope and healing for children, youth, and families struggling with mental illness, abuse, and neglect. We strive to be a service-oriented workplace that pioneers and co-creates solutions while fostering belonging in a community where our team members thrive. The Opportunity We're seeking a compassionate and skilled Residential Treatment Specialists to provide a safe, nurturing environment for children and youth ages 11-17. In this vital role, you'll provide one-on-one and group support while implementing a daily schedule of therapeutic and recreational activities that promote healing and growth. What You'll Do Support & Care Welcome children entering the facility and create a positive, therapeutic atmosphere Provide physical and emotional security through intervention, redirection, and support Maintain consistent, firm, and fair relationships with all residents Serve as a positive role model for youth in our care Daily Responsibilities Manage the physical needs of children including health, hygiene, and comfort Maintain active awareness of the whereabouts and activities of each assigned child Implement individual care plans aligned with agency philosophy and policies Participate in planning, supervising, and providing therapeutic and recreational activities Transport children to medical appointments, school, and activities as needed Documentation & Teamwork Provide formal and informal reports on behavior, attitudes, and general disposition Complete incident reports, department logs, behavior rating scales, and primary sheets Serve as an integral member of the treatment team Attend conferences, meetings, and required training sessions Crisis Intervention Intervene when behavior is damaging to self, others, or property Stay calm and make sound decisions in high-stress situations Apply trauma-informed care and crisis intervention techniques Our Ideal Candidate You have: Expertise in Trauma-Informed Care, Crisis Intervention & Relationship-based support The ability to stay calm and make sound decisions in high-stress or crisis situations Strong communication and teamwork skills in a fast-paced environment Prior experience in residential treatment, inpatient, day treatment, or shelter care (highly preferred) Core Competencies: Interpersonal Skills: Demonstrated emotional intelligence with an empathy-forward approach Communication: Clear, concise, and effective verbal and written expression Decision Quality: High degree of initiative, tact, and good judgment Technical Skills: Proficient with emails, electronic documentation, and MS Windows applications Adaptability: Quick to adapt to change and consider new approaches Independence: Takes responsibility for own effectiveness and contributes proactively Qualifications Option 1 (RTS I): High school diploma or GED Experience supporting youth with emotional, behavioral, or mental health needs in a residential environment Option 2 (RTS II): Bachelor's degree 2 years of experience supporting youth with emotional, behavioral, or mental health needs in a residential environment OR an equivalent combination of education, training, and experience Preferred: Valid Driver's License with less than 4 points Benefits & Wellbeing Providing quality benefits to our staff is important to us. Just as important is your well-being. We offer: Choice of medical and dental plans Health Savings Account Flexible Spending Account for Health and Dependent Care Vision insurance Support for continuing education and credential renewal Life Insurance Retirement Savings (401k) with company contribution Mental Health Support & Employee Assistance Program Calm Subscription Short- and Long-term Disability Important Note The agency reserves the right to mandate overtime as needed to ensure the safety, supervision, and care of residents in treatment. Ready to make a difference in the lives of children and youth? Join our team at The Centers and become part of a community dedicated to hope, healing, and transformation.