Job Title

Oversees routine customer support functions of all activities related to hearing aids at all Hearing Center locations. Description of Duties * Provides customer service and handles office functions for the hearing aid center. * Responsible for benefit determination, authorization, order entry and patient/provider communication. * Organizes and evaluates existing business processes for the sale of hearing aids. * Monitors hearing aids and accessories orders daily, initiates orders after all payment arrangements including insurance benefits. * Coordinates and maintains real time inventory tracking of all hearing aid orders, statuses, and patient order communication. * Coordinates process for sale of hearing aids once benefits have been obtained and confirmed. * Responsible for training hearing center team with regards to patient scheduling, workflow to determine benefits for hearing aids, and all other duties as related to the sale of hearing aids. * Reconciles all sales/receipts in inventory system and ensures accurate timely billing. * Prepares accurate cost estimates of hearing aids for patients prior to placing manufacturers' orders. * Coordinates Hearing Center activities/staff and works with team. * Practices excellent customer service in all interactions and exceptional hearing line services. * Assists with hearing aid authorizations as needed. * Prepares revenue and data reports as required. * Assists with set budget and reviews sales data. * Oversees sales and proper documentation within the Electronic Health Records system. * Performs other duties as assigned. Supervision Received General supervision from assigned supervisor. Supervision Given Direct supervision of assigned staff. Required Education High School Diploma. Preferred Education None. Licenses/Certifications None. Required Experience One (1) year of clinical experience performing closely related duties. Preferred Experience Experience working in audiology/ENT/Hearing aids. Bilingual (English/Spanish). Equipment Use of standard office and hearing aid equipment. Working Conditions Needs to be able to successfully perform all required duties. Office/healthcare environment; some travel and weekend work is required. Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. UTRGV is a distributed institution, which requires presence at multiple locations throughout the Rio Grande Valley. Other Excellent communication skills and team interaction. Ability to work with multiple software including inventory management. Excellent communication skill using all modes. Physical Capabilities N/A Employment Category Full-Time Minimum Salary Commensurate with Experience Posted Salary Commensurate with Experience Position Available Date 02/16/2026 Grant Funded Position No If Yes, Provide Grant Expiration Date