Job Title

JOB CONTENT Position Summary: (Overall purpose of this position) * Responsible for all patient support services conducted in the front office. Essential duties and responsibilities which must be performed in order to carry out the position purpose summarized above: (The following description is a general representation of the key duties and responsibilities of this position. Other duties may be assigned, as required.) * Greets patients and visitors in a prompt, courteous, and helpful manner. * Uphold the positive reputation of Neighborhood Family Practice by always treating visitors in a friendly, welcoming and compassionate manner. * Responsible for accurate and timely scheduling and registration. * Makes appropriate phone calls or access insurance companies through internet to determine patient's eligibility of coverage. * Collect co-payments and other types of patient responsibility payments and accurately balances money collected daily. * Educate patients on options available for all patients eligible for financial assistance. * Efficiently handles telephone calls and routes to appropriate persons or departments. Communicates general clinic information to necessary persons. * Follows office policies and procedures for your department as well as the organization. * Maintains work area and lobby in a neat and orderly manner. * Effectively communicates with providers or other departments. * Responds to emergency calls and uses overhead paging system according to procedure. * Coordinates patient transportation for scheduled patients with need. * Calls and confirms patient appointments as needed. * Makes outreach calls to patients for care and quality team as needed. * Participates in educational activities or training sessions as appropriate. * Protects patients' rights by maintaining confidentiality of personal and financial information and securing workstation. * Handles faxes and copying as requested.