Job Title

Salary: $41,600.00 - $73,176.00 AnnuallyLocation : Kitchen Ops Center 2602 S. Elm-Eugene St Greensboro, NCJob Type: Active Full-TimeJob Number: 05309Department: Water ResourcesOpening Date: 04/10/2026Closing Date: 4/24/2026 11:59 PM Eastern DescriptionWater Accounts Specialist - Ensure Accuracy & Excellence in Utility BillingJoin the City of Greensboro as a Water Accounts Specialist and play a vital role in managing the billing process for over 101,000 water and sewer utility accounts, generating more than $84 million in revenue. Your work will ensure accurate billing, resolve escalated issues, and support customers with their water utility needs. If you have a keen eye for detail and a passion for customer service, this is the role for you!Compensation and Benefits:Estimated Hiring Salary Range: $47,080.00 - $53,806.00. Full Salary Range: $41,600.00 - $73,176.00 AnnuallyBenefits: The City of Greensboro offer an outstanding benefits package that supports your well-being. Learn more Work Schedule:Monday-Friday 8:00 am - 5:00 pmWhy You'll Love Working With Us: Meaningful work that directly impacts the community.Collaborative and supportive team environment.Opportunities for professional growth and skill development.Competitive pay and excellent benefits.About the Role:As a Water Accounts Specialist, you will: Oversee the billing process to ensure accuracy and timeliness.Review and investigate high or low meter readings, making necessary corrections in the billing system.Handle escalated billing issues and customer requests from the Contact Center.Process lien letters, leak adjustments, and billing approvals.Analyze and troubleshoot complex billing problems, including master-sub billing relationships.Approve billing transmissions and coordinate with IT staff and vendors for bill printing and mailing.Assist customers by negotiating billing disputes, setting up pay arrangements, and processing adjustments.Must have excellent verbal and written communication skills, excellent decision-making skills, and the ability to multitask.The job is NON-EXEMPT under FLSA.What You Bring:Strong attention to detail and analytical skills.Experience in billing, customer service, or utility operations.Ability to troubleshoot billing issues and provide solutions.Strong communication and problem-solving skills.Ability to work independently and handle high-volume customer interactions.Apply Today!Be part of a team dedicated to accurate billing, exceptional service, and community impact. Apply now and help us keep Greensboro running smoothly! Qualifications Minimum Qualifications: High School Diploma/G.E.D4+ years of advanced customer service experience in a contact center, high call volume professional environment using Utility Billing software systems and/or directly related utility billing or payment processing experience. Proficient experience with Microsoft OfficeAn Ideal Candidate Would Also Possess (Preferred Qualifications): Experience using enQuesta Utility Billing SoftwareSensus Analytics experience01 What is your highest level of Education? Please select Not Applicable if you do not possess a high school diploma or GED. Not Applicable High School Diploma / GED Some College Associates Degree Bachelors Degree Masters Degree 02 Do you have customer service experience using Utility BIlling Software? (i.e. electric, gas, water, etc.) Yes No 03 Briefly describe your customer service experience (i.e. electric, gas, water, etc.), or directly related experience.If you selected "No experience" please type Not Applicable or N/A. 04 How many years of advanced customer service experience in a contact center, and/or high call volume professional environment using Utility Billing software systems and/or directly related utility billing or payment processing experience. *** Experience must also be reflected in the duties/work section of the application. *** No experience 1 year or less. 2-3 years experience, but less than 4 years experience 4-6 years of experience. 6 or more years of experience 05 Briefly describe your advanced customer service experience in a contact center, and/or high call volume professional environment using Utility Billing software systems and/or directly related utility billing or payment processing experience. If you selected "No experience" please type Not Applicable or N/A. 06 Do you have experience using enQuesta Utility Billing Software, or directly related utility billing software experience?*** Experience must also be reflected in the duties/work section of the application. *** Yes No 07 Briefly describe your experience using enQuesta Utility Billing Software, or directly related utility billing software experience** If "No experience" please type "Not Applicable" or N/A in the designated area. **Incomplete answers will not be processed, experience must also be clearly stated in the Employment / Work History section of your employment application. ** 08 Do you have experience with Microsoft Office (i.e. Word, Excel, Powerpoint, Access and/or Outlook) If so, please select all areas you have experience with. No experience Word Excel PowerPoint Outlook Access 09 What is your level of proficiency with Microsoft Access? No experience Beginner Intermediate Advanced 10 Do you have Sensus Analytics experience?*** Experience must also be reflected in the duties/work section of the application. *** No Yes 11 Briefly describe your experience with Sensus Analytics experience or related system.** If "No experience" please type "Not Applicable" or N/A in the designated area. **Incomplete answers will not be processed, experience must also be clearly stated in the Employment / Work History section of your employment application. ** Required Question