Job Title

SUMMARY JOB DESCRIPTION:The Clinical Informatics Specialist's primary roles are to provide project management, software support and training for the PHMC Health Network's clinical systems, electronic medical record (EMR), and other applications. This position regularly trains clinical staff and works both remotely and on site. Special and seasonal projects are typical for this role in partnership with the Director of Business Analytics, department co-workers, clinical staff, PHMC IT staff and outside contractors. This is a full-time position in the PHMC Health Network that reports to the Director of Business Analytics.Shift: Monday -Friday; 8:30am-5:00pm 3 days in office 2 days remoteESSENTIAL DUTIES AND RESPONSIBILITIES:Updating and maintaining our clinical content repository and testing product features and EHR workflowsCoordinates clinical software upgrades in conjunction with the vendor, IT, finance and SHS (health network).Coordinates the implementation of additional clinical software modules as neededTests all upgrades and new modules prior to implementationConducts classroom training sessions for new staff and re-training existing staffPrepares training environment and all training materials for each classConduct program evaluations and end user proficiency assessmentsOversees and participates in the development of training materials and assessmentsPerforms and coordinates problem management as they are identified in the clinic settingResearches and evaluates software solutions that can be utilized in conjunction with the existing EMR to improve/add functionality that supports quality care, documentation and revenueReports recommendations of such to the Director of Business Analytics for actionAssists in the construction of and makes recommendations to the Director in creating a Clinical DashboardDevelops relationships with care partners to support electronic communication of patient informationActs as the designated point of contact for HIPAA Security mattersWorks with the Director to develop, update and implement policies and procedures as required by the HIPAA Security Rule and other state and federal regulationsEnsures that reasonable safeguards and security measures exist, as well as proper staff training, so that electronic Protected Health Information is maintained and is not improperly used or disclosedEnsures backup, recovery, and retention capabilities meet business requirementsBuilds forms and Note Templates in the clinical software to ensure compliance with regulatory standardsMakes recommendations on the electronic medical record utilization with the clinical leadership teamActs as a liaison with software vendors as neededAssists in the construction of reports when neededParticipates in quality/risk committee(s) to maintain compliance with required standardsOversees the process to optimize care documentation and maximize reimbursementMaintains Certification/Licensure up to date and completes mandatory education/in service annuallyReports non-compliance with policies, procedures, regulations or breaches in confidentiality as appropriatePHMC/COMPLIANCE RESPONSIBILITIES:Understands and adheres to PHMC compliance standards as they appear in the PHMC Code of Conduct, Whistle Blowers and Conflict of Interest Policies.Keeps abreast of all pertinent federal, state and PHMC regulations, laws, and policies as they presently exist and as they change or are modified.Comply with HIPAA and Confidentiality Policies and Procedures as they apply to the jobComply with Department of Public Health, Joint Commission, other accreditation/regulatory agency standards.Adhere to all PHMC Policies and ProceduresKnowledge and adherence to Infection Control and Environment of Care Guidelines and Procedures as described in the annual education module.JOB REQUIREMENTS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.SKILLS:Ability to travel between worksites as needed.Excellent interpersonal skills, including friendliness, and empathy. cultural competence required.Strong leadership and communication skills required.Strong organizational and analytical skills with the ability to multi-taskExperience working within a dynamic and diverse teamResults-oriented with strong problem-solving skills and ability to demonstrate strategic thinkingHigh level of integrity, self-motivation, and ability to work effectively in a rapidly changing environment with changing priorities. Work well in a team environmentAbility to navigate through the organization, develop strong partnerships, and influence others across the organization.Ability to deal with sensitive and confidential issues appropriatelyEDUCATION AND EXPERIENCEEpic Certification(s) Required - Clinical Informatics or Ambulatory Principal TrainerExperience in professional health care, ambulatory primary care, community and/or behavioral health required.5+ years of classroom training including curriculum development with clinical informatics preferredDiverse electronic medical record experience preferred1-2 years of project management experience preferredBachelor's Degree preferred; or an equivalent combination of relevant education and experience.PHMC is an EOE and E-Verify Employer Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.