Job SummaryThe Laboratory Services Supervisor provides frontline leadership and oversees the daily execution of laboratory operations. This hands-on role ensures accurate, compliant, and timely testing across assigned disciplines such as Microbiology, Chemistry, Sample Intake, and Media Preparation.You will lead a team of laboratory technicians while driving workflow efficiency, maintaining quality standards, and ensuring a safe, productive work environment. This role is critical to delivering consistent results aligned with productivity, quality, customer service, and safety expectations.Our Purpose & ValuesPurpose: So the world can trust in what it consumes.Mission: Partner with customers to deliver innovative scientific solutions and expertise.Values:Put the customer firstCommit to safety and qualityDrive to deliverAct with integritySupport the teamKey ResponsibilitiesQuality, Safety & Technical ExcellenceEnsure adherence to SOPs, ISO 17025 standards, GLP, and regulatory requirementsMaintain data integrity, accurate testing, and proper documentationCoach team members on quality control and laboratory best practicesPrepare the laboratory and staff for internal and external auditsMaintain a clean, organized, and compliant lab environmentPromote and enforce a strong culture of safetyOperations & Workflow ManagementLead daily operational huddles to align on priorities, staffing, and workflowManage sample tracking, data entry, and reporting through LIMSAllocate staffing based on testing volume and prioritiesIdentify and drive process improvements to increase efficiency and throughputMaintain performance in a fast-paced, deadline-driven environmentPeople Leadership & DevelopmentSupervise and develop a team of laboratory techniciansFoster a high-performance, accountable, and engaging team cultureConduct performance reviews and regular 1:1 coaching conversationsSupport employee growth through training and career developmentManage staffing plans, scheduling, and workforce planningDrive retention through engagement and development initiativesCustomer FocusEnsure timely and accurate reporting of resultsEscalate out-of-specification results appropriatelySupport resolution of client inquiries and concernsMaintain professionalism in all customer interactionsQualificationsBachelor's degree in science, business, or related field requiredMinimum 3 years of experience leading an hourly workforce in an operations environmentExperience in commercial laboratory testing or manufacturing preferred (e.g., food, cosmetics, tobacco)Strong understanding of quality and safety standardsAbility to interpret technical and regulatory documentsExcellent written and verbal communication skillsStrong problem-solving and decision-making abilitiesExperience working in fast-paced, dynamic environmentsTechnical & Analytical SkillsWorking knowledge of statistical concepts and data interpretationAbility to apply mathematical concepts such as percentages, ratios, and proportionsWork Environment & Physical RequirementsExposure to laboratory conditions including chemicals, biological materials, and varying noise levelsRequired use of personal protective equipment (PPE)Ability to stand, walk, and perform repetitive tasks for extended periodsMay occasionally lift up to 50 poundsSchedule may include nights and weekends based on business needsAdditional InformationSupervises approximately 9 direct reportsFast-paced, team-oriented laboratory environmentOpportunities for growth and developmentEqual Opportunity EmployerWe are an equal opportunity employer committed to fostering an inclusive workplace. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or other protected characteristics.Second shift variable hours; Tuesday through Saturday.
Job Title
Laboratory Services Supervisor