Job Title

GENERAL SUMMARY: Reporting to the Access/Referral Management Supervisor or Manager, the Referral Coordinator I is responsible for efficiently processing referrals, scheduling specialist appointments, and ensuring seamless coordination of patient care. This role involves leveraging various technologies and workflows while collaborating with a wide range of stakeholders to maintain optimal service delivery. Exhibits strong judgment, flexibility, and a commitment to delivering exceptional customer service, ensuring timely and effective referral processing, and fostering positive relationships with patients, providers, and staff. EDUCATION/EXPERIENCE REQUIRED: * High School Diploma or G.E.D. equivalent. * Associate degree preferred. * Two (2) years of experience in registration and appointment scheduling in a healthcare setting. * One (1) year of experience in clinic appointment scheduling and working with electronic medical records (EMR), particularly EPIC. * Customer service experience, with demonstrated professionalism in handling patient and provider interactions preferred. * Previous experience working directly with providers is a plus. * Proficiency in Microsoft Office Suite (e.g., MS Word, Excel, PowerPoint). * Strong working knowledge of EPIC or similar electronic health record (EHR) systems preferred. Additional Information * Organization: Corporate Services * Shift: Day Job * Union Code: Not Applicable