Job Title

Application Analyst I - Ambulatory ApplicationsDigital Technology ServicesOverviewDeaconess Health System is seeking an Application Analyst I - Ambulatory Applications to join our Digital Technology Services (DTS) team. In this role, you will support, configure, and optimize ambulatory and outpatient clinical applications used across physician practices, clinics, and outpatient care settings.This is an excellent opportunity for a healthcare IT professional who enjoys troubleshooting, workflow analysis, and partnering closely with providers and clinic staff to improve system performance and patient care. You will serve as a trusted resource and Subject Matter Expert for assigned ambulatory systems while contributing to new development, optimization, and enterprise initiatives.BenefitsWe pride ourselves on supporting both your professional growth and personal well-being. Benefits include:Onsite children's care centers (Infant through Pre-K)Tuition reimbursementFree access to fitness centers with health coachesCareer advancement and certification supportCompetitive pay with annual increases and bonus opportunitiesRobust medical, dental, vision, and retirement plansRemote work eligible position (per guidelines)Job OverviewProvide escalation support, configuration, and maintenance for ambulatory clinical applicationsPartner with outpatient clinical, operational, and business stakeholders to gather requirements and translate needs into technical solutionsSupport physician practices, ambulatory clinics, and related workflowsBuild and maintain reports, scripts, automation, and system enhancementsSupport testing, upgrades, integrations, and optimization initiativesServe as a Subject Matter Expert (SME) for assigned ambulatory systemsParticipate in projects and continuous improvement efforts to enhance outpatient workflow efficiency and system reliabilityWhat You Will DoTroubleshoot and resolve escalated ambulatory application issuesPerform discovery sessions and workflow analysis with providers, clinic staff, and operational leadersBuild and configure screens, templates, workflows, reports, queries, and automation toolsSupport system maintenance, upgrades, and performance tuningCollaborate with other DTS teams on interfaces, integrations, and data exchangeCreate and maintain technical, workflow, and support documentationFollow change management, build, and production control processesProvide user training and ongoing support for ambulatory usersDevelop deep expertise in assigned ambulatory systems and proactively recommend improvementsWhat You Will NeedBachelor's degree in CIS, Computer Science, or related field (or equivalent experience)3+ years of healthcare or enterprise application support experience, preferably in ambulatory or outpatient environmentsExperience supporting clinical ambulatory applications and physician workflowsStrong understanding of outpatient workflows such as scheduling, documentation, orders, referrals, and billingExperience with SQL queries, reporting tools, and data analysisFamiliarity with interfaces, integrations, system testing, and upgradesStrong analytical, communication, and customer service skillsAbility to manage multiple priorities in a fast-paced healthcare environment Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.