Job Title

Salary: $36,000.00 - $40,000.00 AnnuallyLocation : Clermont, FLJob Type: Full-time Regular StaffJob Number: 2526-999290Division: Enrollment & Student AffairsDepartment: Enrollment & Student AffairsOpening Date: 04/15/2026Location and Supervisor: South Lake; Executive Director, Student Recruitment & EnrollmentWorking Conditions: • The employee is exposed to an interior office environment with moderate temperature fluctuations. The work environment is inside an air-conditioned building. • The noise level in the work environment is usually moderate. • There are frequent interruptions from the staff and the general public for information or assistance. Job SummaryThe Enrollment Services Specialist (ESS) serves as the main point of contact for incoming Lake-Sumter State College students and as a guide for a variety of services throughout the College. The primary focus for the ESS is on new applicants as they navigate initial program selection, financial aid, and enrollment. Beyond this, the ESS will provide guidance and support to new and continuing students as they seek a variety of supports and resources offered by the College and throughout our community.The ESS receives multichannel inquiries (in person, virtual, phone, email, chat, SMS, etc.) and uses professional judgment to provide guidance and resolution for new and continuing students. In all communication and interactions, the ESS is expected to contribute to the mission of transforming lives and futures throughout the community and to demonstrate LSSC's core values of Caring, Communicating, Collaborating, and Celebrating when interacting with students, employees, visitors, and community members. Essential Duties & Responsibilitiesinclude, but are not limited to the following: Provide in-depth knowledge regarding enrollment processes, educational programs, and college policies.Provide exceptional customer service to a varied community of students and staff. Receive and assess supporting documentation, including transcripts, residency information, financial aid, and other pertinent enrollment documents.Screening and assessment of individual student needs to help determine appropriate resources & services. Provide guidance on the federal financial aid application process, eligibility, and award status.Provide general academic advising utilizing the college catalog, guided pathways, and DegreeWorks. Make full use of college technology to input and retrieve data, access reference materials, and communicate effectively with students and staff.Orient students to college technology and policy. Independently responds to inquiries appropriately to ensure that student needs and questions are addressed in an accurate, professional way. Resolves routine inquiries and escalates more in-depth issues as required.Collaborate interdepartmentally to efficiently meet student needs. Make appropriate referrals to other College departments, including academic advising, financial aid, career development, student accessibility services, learning support, etc. Provide programmatic support within the Enrollment Services Division, as appropriate (i.e., NSAR, information sessions, block parties, college nights).Maintain accurate records of student engagements.Maintain student confidentiality in accordance with FERPA regulations.Contribute to the college's enrollment and retention goals, as appropriate.Ability to assume new job duties that align with the goals and organizational structure of the college.Perform other duties as assigned.Knowledge, Skills, & Abilities Knowledge of college admissions and records policiesStrong interpersonal communication skills and the ability to provide excellent customer service.Ability to communicate clearly and effectively with various students, staff, and community populations.Ability to work in a flexible, needs-driven environment with minimal supervision.Ability to exhibit reason, exercise judgment, and maintain confidentiality. Proficiency in the general operation of standard office equipment.Ability to sit or stand for long periods.Keyboarding speed of 45 wpm.Word processing and general computer/clerical skills.ABILITIES/GENERAL:Promote a common purpose consistent with the College's stated goals and demonstrate a commitment to students and the learning environment.Possess knowledge of general written standards and procedures utilized, and have the ability to read, interpret, and follow procedural and policy manuals related to the job tasks.Demonstrate the ability to respond to supervision, guidance, and direction in a positive, receptive manner and follow stated policies.Deliver exceptional customer service by fostering a welcoming and supportive environment.Present a professional image in words, actions, and attire.Conduct oneself in a manner consistent with the College's standards of ethical conduct.Apply effective techniques to establish and maintain working relationships, fostering collaboration to achieve common goals; effectively communicate and collaborate with others to achieve shared objectives.Demonstrate the skills necessary to examine situations and processes, making recommendations for improvement critically.Strong service orientation and ability to effectively work as a member or leader of a team by cooperating with others, offering to help others when needed, and considering larger organizational goals rather than individual concerns. Includes the ability to build &/or support a constructive team spirit where members are committed to the goals and objectives of the organization.Plan, organize, and successfully multitask to meet multiple deadlines and frequently new work tasks within required timeframes. Proven flexibility to successfully work on a variety of projects quickly and accurately.Effectively manage change and adaptability.Adheres to all workplace safety rules, safety laws, regulations, standards, and practicesAbility to work various hours, including nights, early mornings, and weekends Ability to travel amongst various campuses and attend College events, on or off campus, as required. Minimum Qualifications & Education Required:Associate degree from an accredited institution or equivalent combination of education and relevant work experience.Minimum of two (2) years' experience in clerical work, including duties that include customer service experience. Preferred:Bachelor's degree from an accredited institution or equivalent combination of education and relevant work experience.Lake-Sumter State College provides a wide range of affordable, competitive, and comprehensive benefits that are a vital part of your total compensation package. These programs are centered around health and wellness, financial security, and professional development.