Job Title

Position SummaryThe Logistics Supervisor serves as a liaison between the GE Warehouse Leadership and the GE operation. The position is responsible for leading operational and/or support departments including all aspects of shipping and receiving, scheduling, inventory management, quality management. The Logistics Supervisor upholds all QMP's and work instructions. Responsible for instilling and maintaining good relationships and working conditions with all Crescent People and Customers both inside and outside of the account through proper execution and championing the Crescent Way. Ensure that all Crescent People consistently produce acceptable productivity, quality and safety results. This role requires the oversight and purchasing of shipping materials, office supplies, and department needs. Assures compliance with OSHA, MSDS, ASI, ISO, and SQF regulations. Ensure that payroll is processed correctly and all times for direct reports are capture accurately in time management and payroll systems. Champion of lean and continuous improvement strategies including but not limited to Leader Standard work, Value Stream Mapping, and process improvements.As a key leader the operations lead will support the Business in operating as outlined in the Crescent Way and 3P's:PurposeProcessPeopleWhile building on our Culture of:Doing It RightDoing It SafeDoing It WellEssential Duties and ResponsibilitiesSafetyRead and understand the Crescent Safety Playbook - Doing It SafeEnsure Safe and well-maintained Work Environment and conditions throughout all workspaces, facility and surrounding areasActively participate in Safety Committee activities and initiatives and champion and engage all staff and employees in cultivating and promoting a Safety-First CultureContinually seek out and remove all forms of riskPeopleRead and understand the Crescent Way.Evaluate candidates and select the best cultural and competent fits using STAR (Select, Train, Assess, and Recognize)Act as a liaison to shipping/warehouse associates and leads, ensuring all order and work requirements are successfully always communicated and maintain an open line of communication with the customerWork closely and harmoniously with fellow team members and members of managementMaintain a good working relationship with customers by responding to all inquiries/complaints, shipments, inventory counts etc., in a courteous and efficient mannerPositively contribute to a team environment by fostering a culture of respect, clear and concise communication, acts with humility, and one that embodies SCARF. (Status, Certainty, Autonomy, Relatedness, and Fairness)Ensure all customer touch points and communications are positive.ProductivityUnderstand and implement Crescent policies and procedures.Utilizes cross training to progress their Crescent People as well as themselvesMaintain productivity standards as dictate by department KPIs and goalsMaintain a good knowledge of all Crescent supplies always maintaining proper stock levelsMaintain a monthly performance log for all Crescent Team MembersUse of Microsoft Office application to communicate daily task, KPIs, conduct daily business, and all other key reporting indicators Maximize site capacity and output capability through the planning and scheduling of all resourcesAssess / verify the ongoing need for resources.Continuous ImprovementWorking with other departments and utilize tools and resources to drive a lean cultureLeading projects to eliminate waste and defects within the department Validate the use and continuous improvement of all production and operational processes QualityExecute quality management of material through controlling customer hardware and proper execution of QEMs.Ensure proper documentation is kept and maintained of processes and procedure including but not limited to, job aids, work instructions, and non-conformance documents.Utilize account tools and ERP system to act quickly and execute QEM management in a timely mannerAssist with ISO program management Assist with FOD and parts awareness training Maintain files for Quality Event Management Log non-conforming parts when applicable Ensure the root cause for all escapes is identified and corrected Work with PQEs to identify part disposition and/or conformance issuesInventory ManagementEnsure current and accurate inventory control for each accountEnsure that there is no cross contamination of parts between accountsComplete Supervisor Cycle Counts as applicableEnsure Inventory accuracy goals of account are metBe able to report out on Inventory metrics and speak to open action itemsCustomer ValueRespond promptly to client requests via phone or email in a professional, courteous mannerProcess shipping document amendments and kit matrices upon requestCultivate teamwork with the customer, working together to build a relationship of trust and problem solvingUnderstand the nuances of each customer and their needsReport well documented and accurate metrics - DSR's and KPI'sBuild a strong reputation with our customer as being a customer centric business leader/supervisorData IntegrityOperate with a reporting system/tools ensuring the complete integrity of all dataFinancialImprove organizational efficiency and waste reduction through (CI) Continuous Improvement Financial targets supported by running a productive, quality and safety minded departmentCultural CompetenciesDo It RightDoing what is right for our Customers, doing what is right for our Company and doing what is right for our People. Continually improving the quality of our product and services. Monitoring and measuring every key ingredient which could negatively impact our quality. Doing it Right ensures we will always be a Premier Service Provider.Identifier and champion of change opportunities, adept at countering resistance to change and an advocate for continuous improvementFollows up to ensure quality task completionProvide direction and rally the team impetus, forge teamsProvides constructive performance feedbackWillingness to make personnel changesDevelops readiness for delegation to others and then does delegate to othersWilling to take calculatedDo It SafeProviding a safe environment and supporting our People to reach their highest potential. A safe environment where all forms of risk are assessed and controlled. A safe environment open to new ideas, where our People's opinions and overall well-being count. A diverse environment where everyone fits and can be successful.Self-assured Communicator: clear and concise; balanced talker and listenerAble communicator-good clarity, balanced talker, and listenerPatientEffectively assertive and able to handle conflict and confrontation situationsSolution vs. blame orientedMixture of firmness and flexibilityHas energy and enthusiasmHolds self and others accountableDo It WellOptimizing all our resources to efficiently and effectively perform all tasks well. Our overall productivity as a company is a reflection of the thousands of activities performed well each and every day by everyone. At Crescent, our ability to Do it Well is a real source of pride valued by our customers.Process Oriented: able to follow structure where it exists and create (document) structure as neededResilient: able to deal with the unexpected and not easily flusteredDetail Oriented: organized and follows up to ensure Quality tasks to completionSystematic trainer, willing and able to develop peopleGood work ethic, task focused and willing to extend extra effortAble to follow structure where it exists and create structure where it does notResilient-able to deal with the unexpected, not easily flusteredHas sense of urgencyFollows up to ensure quality task completionWork Environment / Physical DemandsFast paced environment, requiring adaptability to constant changes in schedules, volumes, staffing and shift requirements including evenings and weekend coverage in some casesAbility to frequently sit, stand, walk, reach with hands and arm's length, climb or balance, stoop, kneel, and crouchAbility to regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds Management Reasoning and Organizational SkillsHigh average to above average general intelligence, good common sense and an ability to learn and apply lessons from direct experiencePractical problem solverAbility to anticipate and look aheadMental agility and the capacity to handle an up-tempo work paceIdea generatorHas viable administrative, organizational and time management skillsCan shift focus as neededThorough, accurate, detail-orientedEffective time manager and prioritizeSystems UsageCustomer SystemsKronosPerformance Metrics and TrendsSafetyPeopleProductivityQualityCustomer ValueKnowledge, Skills, & CapabilityThe ability to read instructions and perform addition, subtraction, multiplication, division and understand percentages.The ability to communicate with facts, and to balance talking with listening.Be able to speak with supplier account managers as well as those within customer service and quality to complete daily task and ensure the completion of department goalsConduct positive and constructive communication to all associates regarding work schedules and activities.Conduct effective communications with the GEA warehouse supervisor at beginning, middle and end of shifts.Being self-motivated to achieve targets and to seek out improvements and accept and embrace change.The ability to manage one's time effectively, schedule and prioritize tasks in accordance with the demands of the day.Reliable in attendance and punctuality; completes assigned responsibilities to satisfaction; follows through with commitments.Cooperative and responsive to the needs of co-workers and team members; courteous and respectful in dealing with others.Follows rules and code of conduct at work; demonstrates an ethical behavior at work.Strong likelihood to stay with a company; level of commitment to job or organization.QualificationsEducation & Experience:High school diploma or equivalent plus 2 years related experience or the equivalentExperience leading teams or projects preferredPreferred Qualifications:Associates Degree in Business or technical fieldExperience managing account financials, staffing, and budget requirementsWe will know that the Operation Lead is successful if they can:Run a safe and productive departmentDeliver a quality product to our customerDevelop a self-sufficient teamOperate a predictable businessDrive Continuous Improvement and adopt a CI Culture within his/her team(s)By completing this application, you are acknowledging the following: I am at least 18 years of age of older I can perform the essential functions of this position, with or without accommodationI am a US Citizen or otherwise authorized to work in the US on an unrestricted basisPay Range$60,000-$70,000 USD