Job Title

Role: Field Clinical Coordinator Job Description: Training & Assistance for Nurses & Care Teams Deliver hands-on training to nurses and caregivers on device operation, maintenance, and interpretation of readings Provide on-site and remote support to address common device and system issues Ensure compliance with facility protocols and company guidelines during device use Coordinate and facilitate telehealth assessments in collaboration with Nurse Practitioners (NPs) Support nursing teams in performing basic patient reviews for stable patients Maintain strong clinical understanding, communication, and bedside interaction skills On-Site Troubleshooting & Technical Support Respond promptly to service requests to resolve device malfunctions or connectivity issues Diagnose and address minor hardware or software problems, escalating complex cases to the technical support team Replace or maintain faulty devices to ensure uninterrupted clinical operations Ensure all necessary firmware updates are applied to keep devices performing optimally Device Installation & Setup Coordination with the Installation Team to deploy RPM devices (e.g., sensors, monitors, software systems, etc) at healthcare facilities Ensuring proper device calibration, pairing, and network connectivity Performing initial setup tests to verify full functionality before leaving the site Compliance & Safety Adherence Compliance with HIPAA regulations and company policies to ensure patient data privacy. Adherence to safety protocols when handling medical-grade electronic devices. Verification that devices meet hospital infection control standards before and after installation. Maintenance of relevant certifications (e.g., CNA, Paramedic, MA) as required for compliance and safety. Documentation & Reporting Log all installation, troubleshooting, and repair activities in the system. Timely reporting of recurring issues to engineering or product teams for improvement. Maintenance of detailed service logs, customer interaction records, and resolution statuses.