Job Title

This position is located in the Nutrition and Food Service (N&FS) of the VA Medical Center in Louisville, Kentucky, serving as a Nutrition Communication Center (NCC) Associate, providing administrative and customer service support for the VA hospital food service program. Major duties and responsibilities will include: * Has a broad knowledge of routing modified diets, combinations of diet modifications and commercial off-the-shelf (COTS) dietetics software * Handles patient meal service orders in person or by phone * Interacts with Veterans, dietitians, nursing staff, and other medical center employees * Receives patient meal orders and preferences, meal and nourishment requests from nursing, clinical staff, and other members of the interdisciplinary team * Takes whatever action necessary, within authority, to maximize patient satisfaction with meal service * Completes select and non-select menus as required * Retrieves computerized information to assist with tray and/or nourishment assembly such as standing orders, nourishment labels, tabulated recipe lists, and other simple information to assist in meal delivery * Provides education and information on local facility therapeutic diets to patients, guests, and nursing staff * Assists patients in selection of the proper foods according to their individual diet * Performs clerical and administrative duties in support of the service * Performs other related duties as assigned. Designated Drug-Testing Position: Applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Applicants will not be appointed to the position if a verified positive drug test result is received. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Multiple Tours Available - Will be discussed during the interview process Virtual: This is not a virtual position. Position Description/PD#: Health Technician (Dietetic)/PD99600S, PD99601S, and PD99855S Physical Demands and Work Environment: The work requires walking, standing, bending, lifting, and carrying of light items, such as food trays, instruction materials, books, and manuals. Frequently lifts or moves objects weighing up to 20 pounds and pushing loaded carts of trays and/or nourishments; may be necessary to lift and/or push equipment. Requires long periods of sitting and moving about in an office environment, including repetitive motion activities of the hands and fingers for extensive keyboard and computer mouse use, and office tasks such as answering and holding a telephone phone, and writing. The work may require walking indoors, outdoors or to and from other areas of the medical center; may be subject to periods of continuous standing, sitting, walking and frequent stooping, reaching, pushing, pulling, and bending. Work is performed in a hospital and involves some exposure to contagious diseases. Standard precautions may necessitate the use of personal protective equipment (PPE) in situations of potential exposure.