Job Title

Job DescriptionJOB SUMMARYResponsible for daily operations of Home Care office functions including but not limited to: patient registration, insurance verification, screens and directs telephone calls, provides service to patients, in their home, on the phone and at the out-patient building. Responsible for all processes relating to patient supplies. Includes patient equipment, oxygen set-up and providing patient education. See required skills for details.Job RequirementsJOB REQUIREMENTSMinimum EducationHigh School Diploma or equivalent is required.Minimum Work ExperienceTwo years of experience is required if equivalent training has not been received.Previous healthcare experience preferredRequired SkillsExcellent customer skills. Computer skills as well as the ability to type with accurate spelling, grammar and punctuation is required. Having the ability to speak clearly and concisely with patients and providers is crucial. Must be able to perform duties and maintain personal conduct, attitude and appearance that conform to policies and procedures of the facility. Skills in establishing and maintaining effective and professional relationships with patients, medical staff, clerical staff and the public will be essential.FUNCTIONAL DEMANDSPhysical RequirementsSitting - 16-31%Walking - =>32%Standing - =>32%Bending/Squatting - 16-31%Climbing/Kneeling - 16-31%Twisting - 16-31%OSHA CategoryMinimal potential for direct exposures.Visual and Hearing RequirementsMust be able to see with corrective eyewear.Must be able to hear clearly with assistance.Other Physical/Environmental DemandsLifting - 0-50lbs, 50lbs or more with assistanceCarrying - 0-50lbs, 50lbs or more with assistancePulling - up to 100lbsPushing - up to 100lbsManually transfers oxygen reservoirs that weigh around 50 lbs.Handles compressed gaseous oxygenLEADERSHIP CAPABILITIESMission, Service, and ValuesSupports the hospital Mission, Service and Values.ESSENTIAL FUNCTIONSMEDICAL OFFICE SPECIALIST (All)Accurately obtains and enters patient information.Assist with home health nurses schedule.Professionally responds to phone inquiries from reimbursement sources and patientsCompiles and submits data to reporting regulatory agencies.Demonstrates working knowledge of HCPCS codes.Compiles visit and encounter information for productivity reporting.May monitor, develop and maintain processes for billing as regulatory changes are made.May monitor and maintain billing system for submission of claims, denial of claims and claim errors.Assists with deposits and taking payments from patients.Able to work with minimum supervision.Ability to work independently on assigned tasks as well as accept direction on given assignments.Excellent verbal and written communication skillsUnderstands how to prioritize responsibilities to ensure completion of duties.Demonstrates strong organizational skills.Demonstrates knowledge of Electronic Medical Record. Trains and serves as a resource person to staff.Floats to other areas as requested and responds to assignment with positive attitude.Participates in staff meetings.Maintains patient confidentiality.Knowledge of HIPAA awareness and compliance with emphasis on respect of the patients' right to privacy, dignity, and confidentiality.Maintains annual Employee Health screening requirements as required by policy.MATERIAL HANDLER (If Applicable)Orders and receives all materials delivered to the facility by various vendors.Unpacks and inspects all items received.Matches incoming supplies against packing slips.Makes corrections or adjustments to quantities of material stocked in relation to the PAR level.Accurately enters received inventory into system.Maintains all areas of material storage in a neat and organized manner, utilizing proper rotation.Prepares items for return shipment.Performs any duties assigned by the Home Medical Equipment Supervisor/Coordinator.Assists patients with pickups and deliveries.Prepares and/or orders supplies for patient delivery.Educates patient and family on the safety and use of home medical equipment.Inspects, cleans, tests, and maintains log of home medical equipment to ensure equipment is functioning safely and efficiently and orders repair when necessary.OXYGEN TECH (If Applicable)Sets up, operates home medical equipment following specified parameters of treatment, and maintains delivery logs.Maintains accurate manifest oxygen log.Completes timely visit documentation.Creates charge records accurately and timely.Maintains logs for inventory and issued equipment.Provides on call coverages for new set up/pickups and resolves equipment problems.Performs assessment to ensure home is safe for home medical equipment delivery and use and enforces safety rules.Cleans, inspects, tests and maintains log of all returned equipment.Ensures all necessary documentation is complete to allow for efficient billing/payment of claims.Assists patients with pickups and deliveries.Cleans, inspects, restocks, tracks and maintains logs for employee bags and totes.ORGANIZATIONAL EXPECTATIONST.J PledgeI Will Show Compassion-see all patients, family members, coworkers, physicians, and anyone else at T.J. as my customer.-recognize that each and every interaction I have at T.J. Regional Health matters-show kindness and compassion towards my customers at all times-be sensitive to the personal and private needs of every customerI Will Cooperate With Others-maintain zero tolerance for abusive behavior-listen and be willing to accept fault when I make a mistake-never underestimate the power of an apology-refrain from blame and judgment-bring a sense of calm to stressful situationsI Will Collaborate With Others-value myself and every coworker as an equal part of one GREAT team working together-treat others in a way that I would like to be treated-participate only in conversations that are courteous, respectful, and reflect positively on my teammates and T.J. Regional Health-foster a calm and pleasant atmosphere, and refrain from gossip, rumors, and insults-speak honestly, seek truth, and act with integrity towards my teammates-value the uniqueness and expertise that each team member contributes to the whole-meet the need of the moment, regardless of whether or not it is considered part of my jobI Will Communicate-smile - at everyone-always introduce myself, my role, and my purpose use body language, eye contact, and tone of voice that shows respect in every interaction-follow the 10/5 rule: always acknowledging people at 10 feet away with a smile and always greeting people at 5 feet away-escort any customer in need (visitors, patients) to their destinationI Will Adapt To Change-be a part of the solution when I am presented with a challenge-embrace change and set the example for those around me-accept openly when there are changes that T.J. Regional and/or I have no control over-manage the expectations of others by explaining duration and next steps as often as neededI Will Be A Champion-serve with passion-view myself as an owner of T.J. Regional Health and act accordingly-take responsibility for the physical appearance of T.J. Regional Health, including my work area-go out of my way to daily thank and compliment my customers and coworkers-dare to make a difference and be exceptional-constantly try to improve myself and T.J. Regional Health-speak positively about T.J. Regional, while at work and in public places outside of work Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.