Job Title

Position Purpose: The Clinic Supervisor is responsible for assisting in planning, coordinating and monitoring all operational and financial aspects of the Wesley Health Center; in conjunction with providing effective leadership to clinic staff, oversee the delivery of quality, cost-effective patient care. The position works together with the Clinic Administrator in directing the support service of personnel in the discharge of their responsibilities. Principal Responsibilities: * Function in as a member of a multi-disciplinary team and leadership team to facilitate JWCH's Strategic and Operational Plan. * Communicate organizational objectives and vision to the clinic team members. * Maintain and ensure compliance with all JWCH policies and procedures and regulatory agencies rules and regulations including HIPPA guidelines. * Ensure and maintain sites specific insurances, licenses, certifications, contracts, MOUs, etc. * Assist Clinic Administrator with the development and implementation of departmental goals, policies, procedures, budgets, and reporting tools. * Promote a team approach to delivering quality, cost-efficient care where patient satisfaction is the primary goal. * Supervise staff to ensure duties are performed effectively and efficiently. Ensure staff provide excellent inpatient care with appropriate orientation, training, coaching and monitoring, while maintaining employee satisfaction. * Coordinate providers' schedules and the scheduling of patients, monitor appointment availability (access) and implement changes as needed. * In conjunction with the designated Clinic Administrator, work to enhance provider satisfaction and, when necessary, assist in resolving provider related issues. * Based on projected enrollment, visits, and utilization, monitor the impact of growth on the facility's existing space plan; propose, plan and direct facility expansion and enhancement projects when required; maintain a professional facility appearance that meets the expectations of patients. * Assist with the coordination and implementation of quality improvement activities in conjunction with Quality Improvement/Quality Assurance and overseeing the delivery of quality patient care within the Wesley Health Center site. * Work with the billing department for the timely collection and submission of encounters. * Enhance health center visibility through community involvement by participating in service and professional organizations. * Actively participate on organizational and ad-ho committees, as needed. * On a monthly basis, and as needed, report progress, operational issues, organizational opportunities and threats to the Operations Leadership Team. * Monitor patient satisfaction through various programs such as the formal complaint process, patient survey, etc. and respond as appropriate. * Work toward ensuring that customer service standards are met and perform additional duties as assigned. * Participate in JWCH's customer service training called AIDET on an annual basis. * Demonstrate an understanding of AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) to apply in patient encounters or team discussions. * Utilize the AIDET communication framework to communicate with patients and team members in a manner that reduces patient anxiety, increases patient compliance, and improves clinical outcomes. * Become a Master Trainer by participating and learning the AIDET Customer Service Train-the-Trainer Program by JWCH. * Conduct at least one AIDET customer service training for staff on an annual basis as a Master Trainer. * Ensure all new and existing team members complete the AIDET customer service training annually. * Adhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors. * Participate in required safety and compliance trainings and apply learned practices in daily work activities. * Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace. * Use equipment, tools, and supplies safely and responsibly in accordance with organizational and regulatory standards. * Maintain awareness of infection control, occupational health, and emergency preparedness procedures appropriate to the role. * Other duties as assigned by supervisor. Requirements: * Bachelor's degree preferred with three or more years of health care management experience. Education may be substituted by experience. * Knowledge of Federal, State and local funding designated for health services. * Experience working with clients or patients and staff from diverse socio-economic, ethnic and cultural backgrounds. * Supervisor experience required. * Bilingual/Bi-cultural (Spanish/English) required. * Experience in Community Health Care Center preferred. * Proficiency with computer applications. Disclaimer: Salary offered will be based on the candidate's relevant experience, qualifications, and in accordance with applicable laws and internal pay equity policies. * All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19. Employee Benefits: At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you'll enjoy competitive pay and a robust benefits package that includes: * Medical, Dental, Vision * Monthly employer-sponsored allowance for assistance with health premiums. * Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses. * Paid time off (vacation, sick leave) and 13 paid holidays. * 401(k) Safe Harbor Profit Sharing plan. * Mileage reimbursement. * Short- and long-term disability plans (LTD/STD). * Life insurance policy & AD&D, and more! Become part of a team where your work matters. Apply today and help us change lives, one patient at a time. JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.