**Overview** The Airport Shuttle Supervisor position is responsible for coordinating, executing, reporting daily operations of the shuttle bus service, and giving direction, motivation, and guidance to Bus Operators and Fueler/Cleaners. **Compensation:** $30.14 per hour. The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data. **Benefits:** ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Staff & Management (. *****PREVIOUS DISPATCH AND SUPERVISORY EXPERIENCE IS REQUIRED***** *****Must have a valid CDL A/B with Passenger Endorsement at time of application***** **Responsibilities** **Essential Functions:** · Conducts quality improvement inspections within assigned areas of responsibility. · Ensures safety and satisfaction levels are meeting and/or exceeding expectations. · Assures the highest quality of customer satisfaction. · Assists with Training and Development · Provides guidance to Bus Operators and Fueler/Cleaners · Monitor the rotation of buses in service. · Provides excellent customer service to guests; respond to guest inquiries in a courteous manner, give directions, etc. · Leads and participates in a team to ensure the successful operation of the shuttle bus service. · Conduct safety observations · Complete daily operational reports · Report performance issues to Management · Establishes and maintains effective communication and working relationships with passengers, co-workers, managers, etc. · Complies with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities. · Capability of working various shifts as Operations is 24/7 · This position requires implementing corrective action in cases of team member disciplinary issues, ensuring that necessary measures are taken to address performance or conduct concerns effectively. **Responsibilities:** · Provides leadership and direction to team members. · Provides open communication between Bus Operators, Fueler/Cleaners, Management, and fellow Supervisors. · Provides positive coaching to team members. · Assists with the training of team members. · Oversee the adherence of the daily and weekly Bus Operator and Fueler/Cleaner work schedules. · Reports damaged, broken and out of work features/items. · Coordinate scheduling for extra service requests by client · Oversees and performs additional service requests. · Provides training to all new team members. · Attends and participates in all meeting and training sessions. · Completes time sheets, validates time sheet accuracy, and delivers time sheets to office. · Performs all tasks and duties required of your team. · Assign buses to Bus Operators · Assign tasks to Fueler/Cleaners · Complete required reports · Email communications · Can be positioned at Dispatch or in the Field · Miscellaneous duties as assigned. · Ability to work in various weather conditions. **Qualifications** **· Must have a valid CDL A/B with Passenger Endorsement** · Preferred Qualifications: · Customer Service Experience · 1 year of similar work experience · Proficiencies with the use of online applications and Microsoft Office REQNUMBER: 151252 ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
Job Title
Shuttle Supervisor