Job Title

Senior Customs Director - Job Description Overview We are seeking a Senior Customs Director to lead and transform our customs and trade compliance function across North America. This is a high-impact, ground-floor opportunity to build internal capabilities, ensure regulatory compliance, and optimize import operations at scale. Key Responsibilities Customs Compliance & Oversight * Own end-to-end customs compliance across North America * Ensure accurate HTS classification for all imported products * Oversee and manage customs brokers and freight forwarders * Maintain compliance with all U.S. customs regulations Risk Management * Identify and mitigate compliance risks * Ensure proper documentation and audit readiness * Monitor for exposure to penalties, duties, or chargebacks Process Optimization * Evaluate and redesign customs and import processes * Improve efficiency, accuracy, and cost control * Implement best practices in trade compliance Strategic Initiatives * Assess feasibility of in-house customs clearance * Identify cost-saving opportunities (e.g., duty drawback programs) * Build roadmap for internal customs function Cross-Functional Collaboration * Partner with operations, logistics, and procurement teams * Provide expertise on tariffs, duties, and trade regulations * Support inbound supply chain decision-making Required * 10+ years in customs, trade compliance, or import/export operations * Deep expertise in: * HTS classification * U.S. customs regulations * ACE portal * Broker/forwarder management * Strong analytical and problem-solving skills Preferred * Experience in distribution or manufacturing environments * Experience scaling or building a customs function * Knowledge of duty drawback programs Skills & Competencies * Technical depth in customs and trade compliance * Independent, self-starter mindset * Strong stakeholder management * Ability to build processes from the ground up Location * U.S.-based (remote eligible) * Preferred: Philadelphia area * Travel as needed to U.S. and Canadian locations Why This Role * Build a critical function from the ground up * Direct impact on risk mitigation and cost savings * High visibility with senior leadership * Opportunity to scale into a team leadership role Success Metrics (First 6 Months) * Full assessment of current customs operations * Elimination of compliance gaps * Improved broker oversight and accuracy * Clear roadmap for internal customs capability