Job Title

SUMMARY: The Dental Clinic Receptionist will understand and model the mission of NSO; will understand and practice NSO's policy on confidentiality in respect to all NSO information; will exhibit professional behavior in all facets of work at NSO; and will exhibit teamwork with all NSO staff.The Dental Clinic Receptionist will be the first point of contact for patients either over the phone or upon arrival; will be responsible for booking new patients, greeting visitors, sorting out appointments and undertaking other non-clinical tasks of an administrative nature.ESSENTIAL FUNCTIONSGreet persons entering establishment and determine nature and purpose of visitOperate multiple telephone lines, screen and forward calls as well as provide information and take detailed messagesSchedule patient's appointments on the telephone, text, email and in personAssist with maintaining patient charts, clinic progress notes, and NSO clinic recordsRegister new patients according to established office protocolsAssist patients to complete all necessary forms and documentation via online patient portal or on iPads in the officeVerify and update patient informationEnter all relevant patient information into data systemMaintain and manage patient records in compliance with privacy and security regulationsRespond and comply to requests for informationCheck daily appointment schedule and ensure appointments are scheduled to goalFill in cancellations and no-showsOrganize referrals to other medical specialistsScan appropriate documents such as medication lists and medical consultations into patient chartsDispatch lab work appropriatelyCollect and receipt payments from patients at time of treatmentInform patients of financial policies according to clinic protocolMaintain a professional reception areaSafeguard patient privacy and confidentialityServe as a chairside dental assistant as neededAssisting the dentist during a variety of treatment proceduresTaking digital x-rays with the use of snap-a-ray sensor holdersReview patient medical historyTake blood pressure and pulseMaintaining proper infection control protocolPreparing and sterilizing instruments and dental equipmentEnsure patients feel comfortable before, during and after dental treatmentEnsure patient received written instructions for care following dental surgery or other dental treatment proceduresApply topical drugs prescribed by a dentistTake impressions of patients' teeth for study castsOther assigned dutiesMINIMUM JOB REQUIREMENTSMust possess a valid dental assisting permit from the Oklahoma Board of DentistryMust have X-ray certificationMust possess a valid Healthcare Provider CPR certificationBilingual - RequiredExperience working with the homeless and underserved population preferredClearance of background check, credit check and drug screenSKILLS AND ABILITIES REQUIREDMust be dependable, have strong communication skills, be well organized, have the ability to prioritize and be able to work under pressureMust maintain a high degree of confidentialityMust be a team playerMust maintain good relationships with dentists, hygienists, office manager and other health care employeesMust be detail oriented and have proven track record for accuracyMaintain HIPPA and OSHA complianceRequires knowledge of administrative and clerical procedures. This includes intermediate computer skills; such as word processing, database management, electronic mail, spreadsheet, graphics, etc. Knowledge of Eaglesoft software and digital x-ray is preferredKnowledge of RevenueWell's patient communication softwareThorough knowledge of dental office and chair-side dental assisting practices, procedures and techniquesConsiderable knowledge of dental terminology and charting practicesConsiderable knowledge of the principles and practices of dental health promotion and preventionSome knowledge of Federal and OSHA regulations for dental clinicsRequires ability to work independently as well as with a teamAbility to effectively communicate in English orally and in writingAbility to respect and maintain confidentialityAbility to be culturally sensitive to the needs of the medically indigentAbility to respond to new client needsAbility to work effectively in a dynamic clinic environment and to handle multiple demands and responsibilitiesWORKING CONDITIONSThe work requires lifting of supply boxes in the medium range (up to 30 lbs.)Majority of time spent in this position is in a well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilationRequires exposure to x-ray equipmentMay risk exposure to biohazards (ex. Blood and disinfectant chemicals) and communicable diseasesWork is performed sitting much of the timeOccasional periods of high stressScheduled shift varies, all employees are required to work every other SaturdayThe qualifications, physical demands, and work environment described herein are representative of those an employee will encounter and must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities.This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.