Job Title

Help Desk Technician We are seeking a Level-1 Support Technician to provide immediate help desk support for a healthcare organization experiencing high ticket volumes. This position will directly support healthcare practices and play a crucial role in ensuring smooth clinical operations during a period of organizational change. Responsibilities Provide day-to-day Level-1 technical support for end users. Troubleshoot peripheral devices (printers, scanners, cameras, etc.). Perform password resets and provide general account access support. Complete employee onboarding and offboarding tasks. Create and modify basic Active Directory user accounts. Manage, triage, and resolve tickets using Avanti ITSM. Conduct on-site visits (if local) to address hardware issues, equipment replacement, and peripheral troubleshooting. Collaborate closely with Level-2 engineers and the IT to support ongoing operational stability. Requirements 1+ years of hands-on IT support experience. Strong basic troubleshooting skills. Experience with end-user support. Peripheral troubleshooting experience (printers, scanners, cameras). Password reset and account management experience. Ability to create users in Active Directory. Personal vehicle for local travel (if based near Fort Wayne or Akron). Preferred Experience with Avanti ITSM. Previous healthcare IT experience. Benefits and Details This is a 3-month (with potential to extend) remote role with on-demand local travel for our Greenwood, IN client. Employee benefits include Medical/Dental Benefits, Paid time off, Paid Holidays, and 401(k) (with immediately vested company match) available with TriCom during the contract period. H1-B Visa sponsorship is not available for this position. No third-parties, please. #J-18808-Ljbffr