Job Title

As the you are a critical leader responsible for overseeing and optimizing the end-to-end spare part lifecycle. This role blends high-level strategic design with tactical execution, managing the specialized logistics required for both Field Service (on-site) and Depot Service (in-house repair). You will lead high-performing teams and leverage advanced technologies like ****SAP**** and ****ServiceMax**** among others, to ensure our field force drives exceptional customer outcomes and clinical lab uptime. ****Service Supply Chain & Spare Parts Operations Manager**,******North America Strategy & Growth:**** Drive the design and scaling of a cohesive North American spare parts strategy. Determine team capacity models and staffing requirements to support team growth and enhanced service reach.****Talent & Mentorship:**** Manage, mentor, and evaluate direct reports with a priority on employee development. Identify necessary skills and create new roles to attract external talent and add stakeholder value.****Stakeholder Advocacy:**** Serve as the key spokesperson for RSN operational strategies to executive leadership and key customers, ensuring logistical innovations align with the customer experience.****Expense Management:**** Drive a strong focus on operational expense (OpEx), seeking cost-effective and innovative solutions in freight and warehousing.5+ years of experience with direct responsibility for leading teams and supporting business partners.****Leadership Experience:**** ****Supply Chain Core:**** 3 years of experience in supply planning, logistics, order fulfillment, or inventory management processes.****Technical Mastery:**** Proven experience with SAP and ServiceMax (or equivalent FSM platforms) and planning software.****Industry Context:**** Familiarity with medical device or clinical diagnostics service models and ISO 13485 standards.****Strategic Background:**** Experience as a Product Owner or Program Manager for enterprise-level logistics or system implementation initiatives.****Communication:**** Excellent stakeholder management skills with the ability to present strategic updates to senior leadership.* ****Relocation benefits are not provided with this job posting***** ****Location:**** Roche Diagnostics Indianapolis Headquarters on 9115 Hague Road, Indianapolis, IN 46256.* **Work Model:** Candidate must live or willing to relocate on their own expense to the Indianapolis area. This role supports the Hybrid model of working from office and home on a weekly basis. #J-18808-Ljbffr