Job Title

Location: Sterling, MA (field-based with regional travel)Reports To: Service ManagerPosition OverviewA Service Controls Engineer is sought to join a growing service team focused on supporting, troubleshooting, and improving industrial automation systems. This role works directly with customers across a wide range of industries, providing hands"‘on technical expertise in controls, electrical systems, and automation platforms.The position offers significant variety, supporting modern and legacy automation systems alike. One day may involve troubleshooting an Allen"‘Bradley ControlLogix system, the next a Siemens S7 platform, followed by support of legacy PLC hardware. This role is best suited for someone who enjoys technical diversity, problem"‘solving, and customer"‘facing work.ResponsibilitiesDiagnose and resolve PLC, HMI, and SCADA issues for customers across multiple industriesTroubleshoot electrical, mechanical, and controls"‘related issues in industrial automation systemsPerform PLC migrations and system upgrades, including modernization of legacy platformsDevelop, modify, and maintain PLC programs, HMI screens, and SCADA applicationsCommission new automation systems and support machine startups at customer sitesProvide both remote and on"‘site technical supportDocument work performed and deliver clear, professional service reports to customersIdentify opportunities for system improvements and communicate recommendations to customersCollaborate with engineering teams on larger or more complex projects as neededRequired QualificationsMinimum of 3 years of experience in industrial controls engineering or a related fieldStrong electrical background with solid understanding of industrial wiring, sensors, motors, drives, and safety circuitsProficiency with electrical troubleshooting tools such as multimeters and meggersStrong experience with Allen"‘Bradley and/or Siemens PLC platformsExperience developing and supporting HMIsAbility to read and interpret electrical schematicsExcellent troubleshooting and problem"‘solving skillsStrong communication skills, with the ability to work directly and professionally with customersWillingness to travel locally with occasional overnight travelValid driver's licenseDemonstrated ability to work autonomously, manage schedules effectively, prioritize tasks, and take full ownership of responsibilitiesPreferred QualificationsExperience with the Ignition SCADA platformFamiliarity with additional PLC platformsExperience with industrial networkingSafety system design or troubleshooting experienceExperience configuring VFDs and servo drivesWhat Success Looks LikeCustomers develop trust and request support by nameAbility to quickly assess unfamiliar systems, diagnose issues, and restore operationClear and effective communication, ensuring customers understand issues and resolutionsProactive identification of improvement opportunities and sharing insights with the broader teamCore ValuesFail Fast: Experiment, learn, and iterateGrit, Don't Quit: Persevere through challengesFuel Your Drive: Bring personal motivation and accountabilityWalk the Talk: Align actions with commitmentsSpark Innovation: Think creatively and challenge conventional approaches #J-18808-Ljbffr