Job Title

Bilingual Patient Call Center Representative (English/Spanish)Luna Physical TherapyOverviewEstablished in 2018, Luna has quickly become a leading and rapidly growing physical therapy company. Our extensive network of physical therapists uses Luna's innovative technology daily to provide personalized at-home care, improving convenience, accessibility, safety, and adherence for patients. We partner with healthcare providers such as Emory Health, Scripps Health, UCLA Health, and Intermountain Healthcare, demonstrating our commitment to exceptional healthcare delivery.At our Rocklin headquarters, the Bilingual Patient Call Center Representative (also known as Concierge Associate - Patient Onboarding) will handle incoming calls from new and returning patients, scheduling them with available therapists in Luna's network. The ideal candidate will work efficiently, demonstrating excellent communication skills and professionalism to ensure high customer service and patient satisfaction.What you will do:Manage registration, scheduling, and rescheduling for all patientsRecord management: ensure accurate collection and communication of patient information (identification, history, insurance, policies, instructions, intake forms, etc.)Receive, screen, and coordinate calls from healthcare providersMake outbound calls and send emails to patient leadsYou will be a good fit if you have:At least 1 year of office admin experienceExceptional customer service and interpersonal skillsCall center or high call volume experience preferredProficiency with Google SuiteAttention to detailAbility to multitask in a fast-paced environmentHigh School Diploma or equivalentFluent in reading, writing, and speaking Spanish and EnglishWhat Luna can offer you:401(k)Hybrid work-from-home options (after 6 months of in-office training in Rocklin, CA, with performance expectations)A fun, collaborative, and innovative work environment changing healthcare!Physical therapy, delivered. ValuesCare ExceptionallyOur success depends on our patients, therapists, physicians, and team members.Be Incredibly RelentlessChanging healthcare is challenging. It requires daily focus. Be ambitious and think big.Make an ImpactTake ownership, act with dedication, work smart, and trust your instincts. Speed matters. Use data but prioritize action. Details are important.Become 1% Better, Every DayContinuously seek improvement, practice problem-solving without blame, and maintain a growth mindset. #J-18808-Ljbffr