Job Title

If you enjoy solving complex problems, improving client environments, and being trusted to own escalations, you'll fit right in. As a Level 2 Support Technician at Stratti, you'll support multiple business clients and help deliver a world"‘class MSP experience. Why You'll Love This Role: You'll own meaningful escalations (not just password resets). You'll work across modern environments: M365/Entra ID, Windows Server, networking, and security. You'll be part of a team that values communication, documentation, and client experience. What You'll Do: Be the User's Champion: Make their experience exceptional. Problem Solver: Identity/MFA issues, M365 administration, Windows Server/AD/GPO, and networking troubleshooting. Tech Guru: Develop deep technical knowledge of Windows-based environments. Well"‘rounded in networks, firewalls, servers, and cloud solutions. Collaborative Team Player: Work closely with other team members and departments to deliver seamless service. Communicator Extraordinaire: Build strong client relationships and communicate your findings and solutions effectively. After-Hours Hero: Be part of our after"‘hours support team rotation, ready to assist. (5"‘7 weeks rotation) What We're Looking For: 5+ years of experience in IT support or a similar role. Proven track record in an MSP or multi"‘client environment Strong understanding of IT infrastructure and best practices. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong problem"‘solving and analytical skills. Proficiency in documentation and knowledge management. Additional Information: This is a remote position that requires occasional on"‘site visits to a client's location. Applicants must be located in the Roseville/Sacramento area. Travel Requirements: Must have a valid driver's license and reliable transportation. Background Checks: Applicant must pass criminal and DMV background checks and meet Criminal Justice Information Systems (CJIS) requirements post"‘employment. Compensation: $35- $50 based on experience and certifications Ready to Make a Difference? If you're ready to take on a role where your technical expertise and proactive approach will shine, apply now and join our dynamic team Company Description: We are a technology company that services human beings. Our client's user experience is our top priority, and we can't deliver on that promise without a great team. We're committed to making Stratti a great career move. What's your next career move? If you're interested in growth, maybe Stratti is the place for you. We provide a team"‘oriented work environment, outstanding benefits, and flexible vacation time. You'll work hard, experience a variety of technologies, and learn a lot. Company Culture We asked our team to describe the Stratti culture in one word. Here's what they said... #J-18808-Ljbffr