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It takes a team of resourceful, enthusiastic, and dedicated people to create positive change. Working for Mt. Diablo Resource Recovery is more than a job; it's a career that has an impact. As the region's Trusted + Proven + Essential community partner, we firmly believe in protecting our environment and preserving its natural resources. We are looking for motivated and flexible people to join our growing team. We value loyalty and recognize our employees' hard work, and our competitive compensation and comprehensive benefits program reflect this. If you're as passionate about sustainability as we are and want to join a team devoted to doing its best work, please apply for one of our open positions below. Mt. Diablo Resource Recovery is a modern, progressive recycling and resource recovery company with deep roots in local tradition and a clear vision of its contributions to our community's future. Recently Great Place to Work Certified, we value loyalty and recognize our employees' hard work, and our competitive compensation and comprehensive benefits program reflect this. If you are as passionate about sustainability as we are and want to join a team devoted to doing their best work, please apply! Job Summary As a Customer Service Representative 1 at MDRR, you will act as a liaison between our customers and the company, helping them with a variety of inquiries relating to Residential accounts, including billing, complaints, questions, and requests. With our home office located in Concord and additional offices in Pittsburg and Oakley (assigned office will be designated after hire), we're looking for a dynamic individual who is ready to join a growing team! Essential Job Functions Be at your desk, ready to work, at the designated start time Respond to customer inquiries in person, over the phone, or through email communications Assist customers with routine account-related requests such as understanding their bills and services, taking payments, creating work orders, and updating account information Complete additional assignments/data entry/functions as requested in a timely manner Maintain customer account information Collaborate with your fellow co-workers and supervisors to continually improve our customer service Help walk-in customers with payments, ordering a debris box, and more Balance cash drawer Call customers with problems that drivers have reported Collaborate with fellow workers and supervisors to continuously improve customer service and build a better team Demonstrate a deep understanding of Company Policies and City, County, and State rules and regulations, and laws to provide exceptional customer service Maintain a positive, courteous, and professional demeanor with every customer and caller Qualifications Ability to travel to various office locations as necessary (Concord, Pittsburg, Oakley, Rio Vista) May be required to work after-hours High School diploma or GED Must have a valid driver's license Adequate typing speed Experience with MS Office Suite, including Excel Excellent communication skills, both written and verbal Strong time management, organization, and prioritization skills Ability to multitask and manage multiple priorities effectively Positive team player Bilingual in Spanish/English preferred Additional Information Salary Range: $24 - $25 per hour Schedule: Monday - Friday, 8am - 5pm Hybrid-Remote work schedule: Alternating between working from the office and working from home Paid Time Off, Sick Time, 9 Paid Holidays: Enjoy paid time off for personal reasons, sick leave, and 9 paid holidays throughout the year Top-tier Medical, Dental, and Vision Plans: Benefit from generous healthcare coverage, including PPO and HMO medical options, dental, and vision plans Flexible Spending Account (FSA): Manage your qualified healthcare expenses effectively with our FSA option, allowing you to save on taxes while covering eligible medical costs Employee-Only Group Term Life & AD&D Insurance Coverage: Receive financial security through our automatic enrollment for the maximum amount of employee-only life insurance coverage Supplemental Term Life Insurance: Gain peace of mind with our Term Life Insurance coverage, ensuring financial security for you and your loved ones 401k Employer Matching; Investment Options: Plan for your financial future through automatic enrollments with easy opt-out options, immediate eligibility, employer-matching contributions, and a progressive vesting schedule Profit Sharing: Whether or not you choose to participate in the company's group retirement plan, all active employees receive annual profit-sharing Employee Assistance Program (EAP): Access a wide range of confidential support services for you and your household members, including free counseling, legal, and financial sessions Transportation Fringe Benefit: Use toward qualified parking and transit passes Pet Insurance: Show your furry family members some love by enrolling in our Pet Insurance program, choosing between two budget-friendly plans that offer wellness and protection options Discretionary Bonus Opportunities: Opportunities for additional financial incentives based on individual or company achievements Mt. Diablo Resource Recovery, a privately-owned and operated company, has decades of experience as a leader in the waste and material processing industry within Contra Costa and Solano County. We are committed to quality service, innovative diversion programs, community investment, and excellent customer relations. We pride ourselves on delivering competitive pricing to every community we serve. We maintain a clean, safe, and professional image in all aspects of our operations. We believe in treating our employees with respect and providing them with opportunities to succeed in their personal and professional endeavors. We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law. For more information about your applicant rights, click here. We're proud to share that we've been recognized with the 2026 Top Benefits Award from MPloyer, an industry-standard organization known for its rigorous evaluation of employee benefit programs. This recognition reflects our ongoing commitment to putting our people first and delivering benefits that support them at work and in life. Get to know Mt. Diablo Resource Recovery Our History News + Events Our Values, Mission, and Vision We believe exceptional customer service and safety will never be compromised. We maintain a high attention to detail and uncompromising commitment to quality in all we do. We maintain a clean, safe, and professional image in all aspects of our operations. We value our relationships with vendors, professionals, and others that make our business successful. We support and respect our employees by providing opportunities for success in their personal and professional lives. We recognize and reward the contributions our employees make to the success of our company. We believe teamwork is critical to our success. #J-18808-Ljbffr