Job Title

Role: Receptionist - Access CenterReports to: Program Manager, Access CenterProgram: 1401-Westside CenterDepartment: Access ServicesLocation: Annenberg Access Center - 503 Olympic Blvd., Santa Monica, CA 90401Setting: Not 100% OnsiteSchedule: Monday-Friday 8:30am-5pm, 1st and 2nd Wednesday of each month 8am-4:30pmStatus: Non-Exempt/Non-ManagementJob Description SummaryUsing evidence-based practices such as harm reduction, housing first, and trauma-informed care, the Receptionist will act as the first point of contact for immediate client needs for all mail services. The Receptionist will oversee all areas of mail received at the Access Center, while keeping excellent records, documentation, statistical data, and data entry of information on a database. Furthermore, the Receptionist will also answer, route and screen incoming phone calls, take messages and provide accurate and appropriate information to community members.Job Description Essential Duties And ResponsibilitiesAssist staff in maintaining order and a smooth flow of services throughout the day.Retrieve messages from voicemail every morning and after lunch, and post or transfer as appropriate.Pick up mail from the Post Office. Sort, file and distribute mail daily. Distribute mail to clients per Access Center Mail Protocol, Policies and Procedures.Update all necessary forms and documents pertaining to mail services.Enroll and re-enroll clients in the mail program.Keep Mail drawers and mail areas clean and neatly organized.Maintain the Mail database system; Keep organized and up to date with new enrolled clients, and expired mail agreements.Scan in all mail documents by month & Fiscal year and prepare documents yearly to be shredded.Manage the mail forwards and package lists.Purging mail that is outdated (over 30 days).Facilitate and provide training to staff on the mail system.Answer and route incoming phone calls; screening, taking messages for staff and clients and providing accurate and appropriate information to community members as needed.Track and document phone calls received.Stock forms; upkeep all bulletin boards located throughout Access Center in a timely manner.Copy and update Triage resources.Keep all necessary forms and documents up to date and organized.Provide crisis intervention as needed.Attend all staff meetings, trainings and retreats as scheduled.Other duties as assigned.Job Description QualificationsHigh School/GED degree.Minimum of one (1) year demonstrated experience in responsible receptionist position.Working knowledge of telephone system and its appropriate use.Excellent customer service and human relations skills; commitment to improving the community through empowerment and dignity.Detail oriented with excellent time management, organizational, written, verbal, and computer skills, with exceptional phone puter literate; able to use computerized database system for information management, proficient in Excel, SharePoint and OneDrive.Ability to multitask.Demonstrated passion for the underserved in our community.Familiar with issues faced by population served preferred.Ability to self-motivate.Ability to work as a team member.Ability to lift at least 35 lbs.Able to provide and pass a criminal background check and provide an adequate current TB test.Job Description Preferred QualificationsBilingual Preferred.Job Description Work EnvironmentCombination of field and office environment.Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.On occasion walk or drive to different local sites.Will necessitate working in busy and loud environments.Will be exposed to elements like cold, heat, dust, noise and odor.May need to bend, stoop, twist, and sit throughout the day.Expected Behaviors of All StaffAct as a role model.Demonstrate a sense of responsibility.Continuously learn and improve.Acknowledge your own areas of improvement.Hear and provide honest, specific and direct feedback.Create an environment where everyone is welcomed, valued and respected.Collaborate.Equal Opportunity EmployerThe People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.Benefits & PerksMedical InsuranceVision InsuranceDental InsuranceRetirement Planning (403b) & MatchingPaid HolidaysPaid Vacation DaysPaid Sick DaysEmployee Assistance Plans (EAP)TELUS HealthFlexible Spending Account (FSA)Basic Life / Accidental Death & Dismemberment (AD&D)Voluntary Short- and Long-Term DisabilityVoluntary Pet InsuranceCorporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & MoreThe People Concern University & Certificates #J-18808-Ljbffr