Job Title

About the Role As Community Manager at SuperAnnotate, you will lead a global community that supports thousands of experts across more than 40 countries. You will build the communications infrastructure, proactive engagement strategy, and team culture that turns a global network into a genuine community. This is a full"‘time, hybrid position based in San Francisco. Responsibilities Own the communication strategy: Develop and execute a proactive community communications plan that goes well beyond reactive ticket response"”including regular updates, announcements, onboarding flows, and engagement initiatives across Discord and other channels. Manage the support team: Lead and develop a team of support specialists. Set clear expectations, provide feedback, and build a high"‘functioning team culture. Handle escalations: Serve as the primary escalation point for expert issues, triaging and routing appropriately to internal teams. Build self"‘serve infrastructure: Create documentation, FAQs, and resources that reduce reactive volume and empower experts to resolve common issues independently. Measure and improve: Track community health metrics"”engagement, response times, satisfaction"”and use those insights to continuously improve the experience. Collaborate cross"‘functionally: Partner with operations, product, and leadership to ensure expert feedback is heard and acted on. Qualifications 3+ years of experience in community management, communications, or a related field. Hands"‘on experience managing large communities on platforms like Slack or similar. Strong written communication skills"”you can translate complex or technical information into clear, engaging messages for a diverse audience. Comfort working across time zones and with globally distributed teams. A proactive mindset: you identify problems before they become fires and build systems to prevent them from recurring. Nice to Have Experience with expert, freelancer, or gig"‘economy communities. Background in tech, AI, or data services. Familiarity with ticketing or support tooling. Experience working with teams in different time zones. Benefits In addition to the annual base salary, employees are eligible for an annual bonus paid out quarterly. Location San Francisco; hybrid work environment. Equal Opportunity We are an equal"‘opportunity employer and value diversity at our company. At SuperAnnotate diversity means to us making an effort to reflect the many experiences and identities of the outside world, and treating each other with fairness and without bias. Every day we foster an environment where people of all backgrounds not only belong, but excel to succeed as a company and grow together. We offer equal opportunity regardless of sex, sexual orientation, national origin, color, race, age, marital status, disability, gender identity, veterans and more. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. #J-18808-Ljbffr