Job Title

OverviewCrisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities. We partner with organizations, brands and individuals to operate with confidence in an uncertain world. This role offers opportunities for both personal and career advancement within a thriving environment.Location: Bay Area, CA + global travel (hybrid schedule)SummaryThe Executive Protection Operations Manager supports the Sr. Manager, Executive Protection in the day-to-day coordination, administration, and expansion of the Executive Protection Program. This role serves as a central operational partner responsible for vendor management, administrative oversight, and operational logistics supporting executive protection activities across the organization. The Operations Manager ensures continuity of operations by coordinating personnel, travel logistics, and protective resources while supporting the continued growth of executive protection services for executive leadership.Core ResponsibilitiesServe as the primary operational liaison and documented vendor manager for contracted executive protection personnel, overseeing timesheets, payroll coordination, invoicing, expense tracking, and personnel-related administration.Coordinate executive protection operations during principal travel, events, and complex movements, including vendor staffing, transportation resources, operational communications, and coordination with Executive Assistants, Protective Intelligence, GSOC, and other internal stakeholders.Support the planning and execution of executive protection coverage across executive leadership, helping expand and sustain protection capabilities beyond the CEO program.Develop and maintain operational procedures, SOPs, and program documentation to ensure consistency and scalability across executive protection operations.Assist with operational planning, coverage forecasting, and surge staffing to ensure appropriate resources are available for travel, events, and emerging requirements.Backfill operational roles when necessary, including Close Protection Agent, Executive Protection Agent, Executive Protection Lead, or Advance Agent during staffing shortages, surge operations, or major events.Support vendor performance management and operational quality assurance, identifying gaps, coordinating improvements, and escalating issues when necessary.Lead or support operational initiatives such as workflow improvements, program tooling, training coordination, and other projects that improve efficiency and program maturity.Support after-action reviews, operational debriefs, and continuous improvement efforts across the Executive Protection Program.Identify operational gaps, process improvements, or resource needs and elevate recommendations to the Sr. Manager.Key CompetenciesStrong operational judgment and ability to coordinate complex executive protection activities across multiple stakeholders and environments.Physically fit and able to safely perform the physical demands of the role.Excellent organizational skills with the ability to manage multiple concurrent priorities in fast-moving operational environments.Clear and concise communication skills, capable of coordinating effectively with executives, vendors, and internal security teams.High attention to detail across scheduling, documentation, logistics, and operational planning.Ability to operate both strategically and tactically, supporting program leadership while also executing operational tasks when required.High level of discretion and professionalism when handling sensitive executive information.Strong problem-solving skills and the ability to identify operational gaps and implement practical solutions.Preferred Background5+ years of experience in executive protection, protective operations, or corporate security environments.Experience coordinating executive travel operations, advances, and protective logistics in dynamic environments.Experience managing vendor personnel, scheduling, or operational administration within a protective services program.Strong working knowledge of executive protection operations including advances, travel security, movement coordination, and event support.Demonstrated ability to manage operational logistics and administrative workflows supporting protective operations.Valid CA Guard Card, Exposed Firearm Permit, and CA CCW or HR218 required.Familiarity with operational platforms such as Winteam, Concur, Signal, Slack, and Google Workspace.Experience supporting high-profile executives, corporate leadership teams, or family office environments preferred.Additional BenefitsCompetitive compensation + discretionary, performance-based bonus up to 15% of base salaryMedical, Dental, Vision, and Life Insurance, Competitive 401kEmployee Assistance Program (EAP).Paid time offProfessional development assistanceJob Type: Full-timeInformation SecurityProtect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.NOTE: Crisis24, A GardaWorld Company, is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws. #J-18808-Ljbffr