Job Title

User Migration Support Specialist (Microsoft 365) - Contract Location: Malvern, PA (onsite) + travel to Horsham, PA; Cranbury, NJ; Rye, NY Schedule Daytime: Standard business hours. Evening role available: Monday-Thursday, 4:00 PM - 12:00 AM EST (remote) Duration: 18-week contract (potential extension) Start Date: Targeting May 1 Hourly Pay: $33 - $37 Overview We are supporting a large-scale enterprise migration of approximately 750 users to a new Microsoft 365 and Active Directory environment. This is a wave-based migration with a strong emphasis on end-user experience, white-glove support, and hypercare. We are seeking hands"‘on, customer"‘focused IT support professionals to assist with device setup, user migrations, and post"‘migration support. What You'll Do Migration Day Support & Hypercare (Primary Focus) Serve as a front"‘line support resource during user migration waves. Assist users with device setup, login, and validation steps. Provide in"‘person, remote, and ticket"‘based support. Troubleshoot issues related to Outlook, Teams, SharePoint, and authentication. Deliver a high"‘quality 'white glove' user experience. Device Deployment & Setup Perform Windows 11 imaging, provisioning, and configuration. Support deployment tools such as Autopilot, SCCM, or equivalent. Distribute and collect devices during migration events. Remote/Field User Migrations (Fridays) Guide remote users through migration via scheduled 15"‘minute sessions. Initiate migrations, validate completion, and follow up. Track device returns and ensure user readiness. Evening Migration Execution (1 Role). Execute migration scripts and checklists during off"‘hours. Perform validation, remediation, and documentation. Support overnight migrations (e.g., SharePoint, Teams data). Escalate issues as needed. Additional Responsibilities Support shared asset reviews (mailboxes, SharePoint sites, file shares). Collaborate with migration teams and service desk. Maintain accurate documentation and tracking. Required Qualifications Hands"‘on experience with Windows 11 deployment and device setup. Familiarity with Autopilot, SCCM, or similar tools. Experience supporting the Microsoft 365 suite (Outlook, Teams, SharePoint). Understanding of identity & access concepts (accounts, MFA, authentication). Strong customer service and communication skills. Experience with onsite and remote end"‘user support. Basic networking knowledge. Nice to Have Experience with Okta or similar identity platforms. Previous experience supporting large"‘scale migrations or rollouts. What We're Looking For Professionals who thrive in fast"‘paced, high"‘visibility environments. Strong communicators who can support users with varying technical skills. Team players who can balance technical execution with customer experience. Individuals comfortable with travel and onsite support requirements. Additional Details Travel between sites is required (not reimbursed). Equipment (laptops, tools, workspace) will be provided. Contractors should supply their own preferred peripherals (e.g., headset). 2"‘3 weeks lead time required prior to project kickoff for onboarding and training. Why This Role? Be part of a high"‘impact enterprise transformation project. Gain experience in large"‘scale Microsoft 365 migrations. Work alongside specialized migration and infrastructure teams. Opportunity for contract extension based on performance and project needs. #J-18808-Ljbffr