Job Title: Leave of Absence Specialist Duration: 6 months Location: Houston, TX Schedule: onsite, day shift To administer the leave of absence programs and provide concise and accurate information to employees, leaders and vendors as a subject matter expert on policies, procedures and applicable laws for our various leave of absences. To provide consultative support for leave management issues that impact the overall operational strategy for the core business functions of the organization and ensure ease of access to leave of absence reporting deliverables for operational units. ESSENTIAL DUTIES AND RESPONSIBILITIES Coordinates Leave of Absence (LOA) Program " Serves as a knowledge expert for leave of absence administration. " Identifies, coordinates and assists with creating internal training materials, communications and documents related to leave management. " Educates staff by providing accurate and complete information to employees and management on LOA, FMLA and LTD matters in accordance with policy terms and conditions. " Monitors, manages and returns employees to work within policy guidelines. Notifies managers of employee s inability to return to work within original timeline. " Will assist in coordination of the internal administration of LOA, FML, and LTD claims for Texas Children s Hospital with vendor input. " Builds and maintains an effective relationship with internal and external customers including TCH employees, vendor(s), HR, Information Services, Payroll and Benefits. " Provides vendor with accurate and appropriate information regarding claims. " Interfaces with vendor to investigate discrepancies, and addresses routine and non-routine situations in LOA, FML and LTD claims. " Indentifies problems associated with vendor management and provides resolutions to Director and Vendor. " Communicates accurately and timely with the vendor on LOA, FMLA, and LTD claims. Two years of leave of absence, family medical leave, benefits, vendor relationship management, or employee relations experience. " Intermediate skills in MS Office (Excel, Word, and PowerPoint) pivot tables, spreadsheets, graphs, word documents, presentations, etc. " Advanced knowledge of administration of LOA, FMLA and LTD as it pertains to TCH policies, procedures, report generation and analysis, and claim processing. " Intermediate skills in MS Office (Excel, Word, and PowerPoint) pivot tables, spreadsheets, graphs, word documents, presentations, etc. " Ability to adapt to technology changes and processes. " Ability to maintain a strict degree of confidentiality in handling sensitive information. " Ability to work in a fast pace, high volume environment and be result- oriented. " Strong administrative and data management skills. " Excellent customer service skills. " Ability to communicate in a clear concise manner with all levels of employees (written and verbal) " Analytical and problem solving skills and attention to detail. " Ability to provide perspective and critical thinking. " Excellent interpersonal and teamwork skills. " Working knowledge of PeopleSoft or other HRIS
Job Title
Leave of Absence Specialist