Job Title

911 Telecommunicator (HELPS) Print ( Apply ufeff 911 Telecommunicator (HELPS) Salary $49,331.00 - $62,589.00 Annually Location Rochester, NY Job Type Full-Time Job Number 25ELCR2513 Department Emergency Communications Department Opening Date 07/10/2025 + Description + Benefits + Questions General Description This is a communications position in the Emergency Communications Department with responsibility for answering emergency and non-emergency calls for police, fire, and emergency medical services and efficiently relaying the information to Dispatchers. This job involves an unusual working environment which includes: the stress of daily contact with life and death situations such as fires, murders, rapes, and assaults in progress; sitting for long periods including times with little call activity; having to remain calm and in control when speaking to people who are screaming, crying, or hysterical; being polite to people who are angry, abusive, or use foul language; strict adherence to rules and regulations; close supervision and constant evaluation of job performance. Employees are expected to work on a wheel schedule, involving various shifts which cover day and night hours and to work overtime as needed. Work is performed under direct supervision in accordance with a prescribed routine. Related work is done as required. Typical Work Activities + Receives complaints and reports of incidents for fire, police, and emergency medical services by telephone wearing a headset; + Answers text to 911 calls; + Controls telephone conversations to obtain necessary information, following policies and procedures; + Records information from callers manually and delivers to dispatchers, when computer is not functioning; + Inputs information from callers or users agencies into computer, using typewriter style keyboard; + Determines appropriate call type and course of action, based on the nature of the complaint and its priority; + Follows appropriate EMD Protocol scripts to obtain and provide information; + Maintains contact with caller during life-threatening situations and provides instructions until units arrive; + Returns hang-up calls to determine if emergency services are required; + Answers TTY (for the deaf) to provide services; + Operates call check (tape recorder) to verify accuracy of information or information not understood, + Directs non-emergency calls to the appropriate agency; + Trains new Telecommunicators; + Initiates searches of computer files, using a keyboard; + Directs non-emergency calls to the appropriate agency; + Testifies in court as needed; Minimum Qualifications I. High school diploma or Equivalent; OR II. Completion of the Public Safety Communications course of study offered by the Rochester City School District. SPECIAL REQUIREMENTS: 1. Must have satisfactory police record and background check including FBI fingerprinting. 2. Must undergo a medical examination that will test, but will not be limited to: vision, hearing, speech, physical ability to sit for long periods, and must pass a psychological evaluation. New hires and re-hires must pass a drug test. For full-time employees: The City of Rochester offers a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave. For less-than full-time employees: The City of Rochester offers numerous growth opportunities to include the potential to transition into full-time, permanent employment. 01 Do you have a High School diploma or GED? + Yes + No Required Question Employer City of Rochester (NY) Address 30 Church Street Room 103A Rochester, New York, 14614 Phone 585-428-7115 Website Apply Please verify your email address Verify Email